Offer summary

Qualifications:

Minimum 2 years of experience in an administrative or rostering role, preferably in NDIS or healthcare., Excellent interpersonal and communication skills are essential., Strong organizational skills with attention to detail and ability to manage multiple tasks efficiently., Experience working for an Australian client or business is required..

Key responsabilities:

Provide high-level administrative support to the Disability and Allied Health departments.

Assist the Rostering Manager in creating and maintaining staff rosters and coordinating schedules.

Handle client inquiries and ensure services are delivered with a client-focused approach.

Maintain accurate client records and ensure compliance with NDIS standards and regulations.

Job description

This is a remote position.

Job Overview

We are now looking for an organized, client-focused individual to join our team as an AU Rostering Assistant (NDIS). This is an exciting opportunity to contribute to a growing and impactful organization that strives to make a real difference in the lives of people with disabilities. As the AU Rostering Assistant (NDIS), you will play a key role in supporting our Disability and Allied Health departments by providing high-level administrative support and assisting with rostering duties. You will work closely with the Rostering Manager to ensure accurate scheduling and coordination of staff to meet client needs. Your role is essential in maintaining smooth operational processes and ensuring that our clients receive the best possible care.

Job Description

In this role, your primary responsibilities will include:

Administrative Support:

Provide high-level administrative assistance to the Disability and Allied Health departments.
Maintain accurate and up-to-date client records and data.
Handle client inquiries and assist in coordinating services for clients with a focus on responsiveness and empathy.

Rostering Assistance:

Assist the Rostering Manager with creating and maintaining staff rosters.
Coordinate schedules for staff to ensure optimal service delivery to clients.
Monitor changes in client needs and adjust rosters accordingly.
Ensure all rosters comply with NDIS standards and regulations.

Client Focused Service:

Demonstrate a genuine client-focused approach by showing empathy and interest in their needs.
Represent the company in a professional, friendly, and courteous manner.
Uphold confidentiality always regarding client and company information.

Accuracy & Organization:

Ensure all tasks and documents are completed with attention to detail and accuracy.
Prioritize tasks and organize workloads effectively to meet deadlines.
Double-check work as necessary to ensure the highest level of precision.

Collaboration & Professional Development:

Work both independently and cooperatively with other team members.
Contribute to a positive work environment through open communication and teamwork.
Demonstrate a commitment to ongoing professional development and training.

Requirements

Minimum 2 years of relevant experience in an administrative or rostering role, preferably within the NDIS or healthcare industry.
Experience working for an Australian Client/Business is required.
Excellent interpersonal and communication skills.
Strong organizational skills and attention to detail.
Ability to handle sensitive client information with absolute confidentiality.
Demonstrated commitment to high-quality customer service.
Ability to prioritize and manage multiple tasks efficiently.
Preferred Qualifications & Experience:

Previous experience working within the NDIS sector is highly desirable.
Familiarity with rostering systems and scheduling tools.
Relevant certifications or training in disability support, administration, or similar fields (desirable).

Skills & Attributes:

Client-focused with genuine empathy for people with disabilities.
Strong attention to detail and accuracy in all tasks.
Excellent time management and problem-solving abilities.
Ability to work independently while being a strong team player.
Professional presentation and a positive, friendly attitude.
A proactive approach to personal and professional development.

Benefits

Permanent Work-from-home setup
Company-provided equipment
Secondary Wi-Fi Modem
21 Leave Credits
100% conversion of UNUSED leave credits
HMO on Day 1
13th Month Pay
Grab Voucher every month
Birthday Gift
Loyalty Gift
Christmas Gift
Work-Life Balance
Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.