Offer summary

Qualifications:

Minimum 2 years of relevant experience in a similar role within an RTO or educational environment., Strong understanding of student management systems, preferably Wisenet., Excellent organizational skills with the ability to handle multiple tasks simultaneously., Strong communication and interpersonal skills..

Key responsabilities:

Manage the end-to-end student administrative processes for course delivery, including enrolment and completions.

Oversee the setup and ongoing maintenance of student enrollments in Wisenet.

Contribute to the Continuous Improvement process by maintaining connections between systems and generating feedback surveys.

Maintain and manage the company's e-learning platform, including system administration tasks and course content development.

Job description

This is a remote position.

Job Overview

We are now looking for a dedicated and detail-oriented AU RTO Student Support & Systems Administration Officer to join our dynamic team. As an AU RTO Student Support & Systems Administration Officer, you will play a pivotal role in ensuring smooth and efficient student administrative processes, systems management, and support. This is a fantastic opportunity for someone who thrives in a dynamic, fast-paced environment and is passionate about supporting students and improving operational processes. You will contribute directly to the success of both students and staff by managing student data, supporting systems, and driving continuous improvement initiatives.

Job Description

As the AU RTO Student Support & Systems Administration Officer, your key responsibilities will include:

Student Administration:

Manage the end-to-end student administrative processes for course delivery, including student enrolment, notifications of enrolment, and completions.
Handle customer enquiries, complaints, and appeals, ensuring timely and accurate responses.
Coordinate assessment submissions, including recording, assessor allocation, and assessment distribution.

Student Management System (Wisenet):

Oversee the setup and ongoing maintenance of student enrollments in Wisenet.
Set up qualifications according to company’s scope of registration.
Update assessment results and upload relevant student documentation (assessment results, evidence, etc.).
Issue certificates in accordance with company protocols.

Continuous Improvement & Reporting:

Contribute to the Continuous Improvement process by maintaining the connection between Wisenet and Survey Monkey.
Generate email surveys using the Wisenet student database to gather feedback.
Conduct AVETMISS reporting and collect quality indicator data.

Funding & Compliance:

Manage and report on funding arrangements as per federal, state, and territory funding contracts, ensuring compliance and accurate training plans.
Maintain and report on USI (Unique Student Identifier) compliance.

Operational Excellence:

Review and maintain current operational processes to reflect best practices.
Provide recommendations for process improvements to enhance efficiency.

Systems Administration:

Maintain and manage the company's e-learning platform, including system administration tasks, student enrollments, and qualification updates.
Design and develop course content for both the e-learning and short course platforms (Thinkific), ensuring that courses are up-to-date and engaging.

Additional Duties:

Undertake other tasks and responsibilities as delegated by the General Manager - Training.

Requirements

Minimum 2 years of relevant experience in a similar role within an RTO or educational environment.
Experience working for an Australian Client/Business is required.
Strong understanding of student management systems, preferably Wisenet.
Demonstrated ability to manage enrolment processes, handle customer queries, and ensure smooth administrative workflows.
Solid understanding of compliance reporting (AVETMISS, USI, funding arrangements, etc.).
Experience with e-learning platforms (preferably Transformed and Thinkific) and system administration.
Excellent organizational skills with the ability to handle multiple tasks simultaneously.
Strong communication and interpersonal skills.
Preferred Qualifications & Experience:

TAE40116 Certificate IV in Training and Assessment or equivalent (desirable).
Experience with Survey Monkey or similar survey tools.
Knowledge of continuous improvement methodologies and best practice processes.

Skills & Attributes:

Attention to detail and high level of accuracy in all tasks.
Problem-solving mindset with the ability to recommend and implement process improvements.
Self-motivated with the ability to work independently as well as part of a team.
Ability to handle sensitive information in a professional and confidential manner.
Strong customer service orientation and a passion for supporting students.

Benefits

Permanent Work-from-home setup
Company-provided equipment
Secondary Wi-Fi Modem
21 Leave Credits
100% conversion of UNUSED leave credits
HMO on Day 1
13th Month Pay
Grab Voucher every month
Birthday Gift
Loyalty Gift
Christmas Gift
Work-Life Balance
Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.