Offer summary

Qualifications:

High level of English; knowledge of Spanish, German, French, Portuguese, or Italian is a plus., Interest in technology, property, and the travel industry., Strong organizational skills and ability to multitask., Sales skills and a startup mentality with a creative mindset..

Key responsabilities:

Support the Bookings team by responding to customer inquiries during the online booking process.

Analyze information to anticipate client needs and apply appropriate solutions.

Assist with operational support in the CRM ticketing process and coordinate with internal stakeholders.

Review KPIs to enhance customer service skills and suggest improvements to business processes.

Job description

Why us?

Remote flexibility, we trust our team and we are goal oriented

Paid internship: 700 euros gross per month with a 6 month duration.

Starting date: May/ June 2025

A hands-on Tutor to help you learn and grow in the Operation and Customer Experience fields.

People. Work with talented, committed and supportive teammates

International work environment with more than 16 nationalities

No politics or bureaucracy. Only a great environment for you to achieve your best work

Your mission

Ready for your next adventure?

SPOTAHOME is looking for a real team player to join our Global Operations team. A hands-on and proactive person who is used to taking responsibility for reaching their team goals. The position will assist and support the global Bookings team and provide the first rate booking experience that has propelled Spotahome to become one of Spain’s fastest growing start-ups.
You’ll be joining a supportive and collaborative team learning all about our Customer Journey process and how to provide potential and existing customers with an exceptional experience while searching for their dream home.
You will also learn about the PropTech industry, work with different IT tools and ticketing systems and gain relevant experience in a fast paced, friendly open collaborative culture - we help one another win because of our united team vision.

What would you be doing in this role?

Support our Bookings team through responses and research for our customers throughout our online booking process.
Identify, select and analyse information according to the situation, and learn to apply solutions to best anticipate our client’s needs
Assist with operational support throughout our CRM ticketing process.
Help in the communication and coordination with internal stakeholders like Account Management or Sales to solve clients enquiries.
Provide support to our Bookings team by reviewing main KPIs to improve yours and our team’s customer service skills
Work closely with your tutor to review business processes and help identify potential weaknesses and improvement suggestions.

Your profile

High English level. Spanish, German, French, Portuguese, or Italian would be a big plus
Interest in technology, property and travel industry
Organisational skills and the ability to multitask.
Sales skills
Startup mentality and creative mindset
Agility and the desire to learn
Ability to sign an internship agreement with your educational institution.

Apply for this job

About us

Spotahome is an international online marketplace which offers verified rental accommodation across 100 European cities in 27 countries and with a global ambition. Spotahome began as a start-up created in 2014 by 4 friends with a vision to revolutionise the traditional real estate space starting with digitalising rentals.

At Spotahome we make renting easy by allowing people to book completely online from wherever they are in the world, with the knowledge that the property they are booking is real and accurate. We are the only ones sending “Homecheckers” to make videos, floorplans, and photos to the almost 100,000 properties across Europe.

So far we’ve helped over 150,000 renters find their perfect home – no more traditional viewings, no more time-wasting, just easy online renting!
We are backed by some of the most highly reputed international investors from Silicon Valley, the UK, and Spain; having raised €80+ Million to date.

Required profile