Offer summary

Qualifications:

Strong leadership skills to motivate and guide teams effectively., Excellent communication skills for clear instructions and customer service., Proficient in computer skills for data analysis and report creation., Detail-oriented with analytical skills to interpret information and solve business problems..

Key responsabilities:

Supervise staff across various stages of the service delivery process.

Manage customer expectations by assessing feedback and improving procedures.

Evaluate customer experiences against satisfaction goals and criteria.

Collaborate with team members to assist during busy periods and provide guidance.

Job description

This is a remote position.

Supervise Staff

Service delivery managers oversee employees in different stages of the delivery process, even though they may not be their direct line manager. The service delivery manager holds all service departments and employees within these teams accountable for carrying out the required processes and tasks and providing great customer service.

Manage Customer Expectations

This role involves assessing customer feedback and improving procedures accordingly to ensure that great customer service is always provided. Service delivery managers evaluate a customer’s experience against a set of customer satisfaction goals and criteria.

Requirements

Leadership – Service delivery managers have strong leadership skills in order to motivate and lead their team effectively and to ensure that junior employees have the knowledge they need to do their jobs well.
Communication Skills – Service delivery managers possess strong interpersonal skills, which enable them to communicate with their team, give clear instructions, and provide great customer service.
Computer Skills – The administrative side of this role requires good computer skills to analyze data and create reports.
Teamwork – Service delivery managers need to work well as part of a team, to take on tasks during busier periods to help colleagues, and to be of assistance or offer guidance to other members of staff.
Detail-Oriented – This position requires analytical skills and the ability to interpret information from numerous sources to prepare and present reports. For this aspect of the role, being detail-oriented and able to find focused solutions to business problems is useful.