Offer summary

Qualifications:

Proven experience in e-commerce operations or customer service roles., Strong proficiency with Shopify or similar e-commerce platforms., Excellent written and verbal English communication skills., Demonstrated ability to use AI tools and modern business applications..

Key responsabilities:

Drive customer satisfaction through professional communication and prompt service across multiple markets.

Manage end-to-end Shopify order processing, from initial customer contact through successful delivery.

Coordinate with manufacturing partners to ensure timely product production and quality control.

Create compelling business proposals and handle administrative tasks supporting both e-commerce and education business units.

Job description

This is a remote position.

Client Overview

Join a dynamic, multinational company operating a successful e-commerce brand across three Asian markets, complemented by an established education services division. This growing organization combines traditional retail excellence with modern e-commerce innovation, delivering premium products to a diverse customer base while maintaining strong growth trajectory and market presence.

Job Description

Take ownership of a versatile role managing e-commerce operations and customer service for an expanding international brand. You’ll be at the forefront of customer interaction, managing the complete order fulfillment cycle while utilizing cutting-edge AI tools and modern e-commerce platforms. This position offers unique exposure to both retail and education sectors, providing diverse experience and growth opportunities. Working with an established team, you’ll help drive business success across multiple markets while developing expertise in international e-commerce operations.

Schedule:

Work Schedule: 9am - 1pm PST with NO unpaid break (4 paid hours per day)
Client timezone: Singapore Time (SGT)
Potential for full-time transition based on performance

Responsibilities:

Drive customer satisfaction through professional communication and prompt service across Singapore, Malaysia, and India markets
Manage end-to-end Shopify order processing, from initial customer contact through successful delivery
Coordinate with manufacturing partners to ensure timely product production and quality control
Oversee automated delivery systems and maintain smooth logistics operations
Create compelling business proposals and professional communications using AI tools including ChatGPT
Handle administrative tasks supporting both e-commerce and education business units
Maintain accurate documentation and correspondence across all business operations
Proactively identify and resolve customer issues to ensure high satisfaction levels

Requirements

Proven experience in e-commerce operations or customer service roles
Strong proficiency with Shopify or similar e-commerce platforms
Excellent written and verbal English communication skills
Demonstrated ability to use AI tools and modern business applications
Strong organizational skills with attention to detail
Experience in managing multiple priorities effectively
Reliable internet connection and home office setup
Ability to work independently while maintaining clear communication
Comfortable with digital tools and learning new systems
Professional approach to customer service and business communication

Benefits

Permanent work from home
Immediate hiring
Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_21608_JOB

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