Offer summary

Qualifications:

Excellent English communication skills with a professional phone manner., Proven experience in customer service and administrative support., Strong computer literacy and capability to learn new software systems., Detail-oriented mindset with excellent organizational abilities..

Key responsabilities:

Conduct professional follow-up calls with customers after service completion to ensure satisfaction.

Process billing operations through established supplier systems with attention to detail.

Manage customer communications through various channels including phone and email.

Create engaging social media content to maintain the company’s online presence.

Job description

This is a remote position.

Job Highlights:

Contract type: Independent Contractor
Schedule:20 hours per week minimum; Ideally 5 hours a day Monday to Thursday with availability to work Friday if needed; Flexible schedule

Client Timezone: Mountain Time (Midvale, Utah)

Client Overview

Join a thriving, customer-focused plumbing services company that takes pride in delivering exceptional service to their community. This established business maintains strong relationships with their clients through personalized attention and professional service delivery. As they continue to grow, they’re seeking a dedicated team member to support their mission of providing outstanding customer care and operational excellence.

Job Description

This dynamic virtual position offers an exciting opportunity to become an integral part of a successful service-based business. You’ll be the vital link between the company and its valued customers, ensuring smooth operations while maintaining strong client relationships. This role combines customer service excellence with administrative expertise, allowing you to showcase your professional communication skills while contributing to the company’s continued growth and success. You’ll work with modern systems and tools while having the flexibility of remote work, making this an ideal opportunity for a detail-oriented professional seeking a rewarding part-time position.

Responsibilities

Conduct professional follow-up calls with customers after service completion to ensure satisfaction and gather valuable feedback
Process billing operations through established supplier systems with attention to detail and accuracy
Manage customer communications through various channels including phone and email
Execute strategic outreach campaigns to maintain relationships with past clients
Implement and manage the customer review collection process
Create engaging social media content to maintain the company’s online presence
Handle administrative tasks with precision and efficiency
Maintain accurate records in the company’s CRM system

Requirements

Excellent English communication skills with a professional phone manner
Proven experience in customer service and administrative support
Ability to work during US business hours
Strong computer literacy and capability to learn new software systems
Experience with CRM systems and customer data management
Detail-oriented mindset with excellent organizational abilities
Professional written communication skills for email and social media management
Self-motivated with the ability to work independently in a remote environment
Previous experience in service-based industry preferred
Reliable internet connection and quiet work environment for professional calls

Benefits

Independent Contractor Perks:

Permanent Work from Home
Immediate Hiring
Steady Freelance Job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_21610_JOB

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