Level 2 IT Support (ZR_21634_JOB)

This is a remote position.

Schedule: Monday to Friday, 9:30 AM to 5:30 PM (New York) (Includes a 30-minute paid break)

Total Weekly Hours: 40

• Provide remote and phone-based technical support to end users.
  

• Troubleshoot IT issues, including password resets, internet connectivity, and printer problems.
  

• Assist users with computer applications such as Microsoft Office, Autodesk, and others.
  

• Perform maintenance tasks, including OS updates, security patching, and after-hours reboots.
  

• Log all support interactions in ConnectWise PSA.
  

• Follow established processes and procedures.
  

• 1–3 years of experience in a technical support role.
  

• Strong troubleshooting skills.
  

• Familiarity with remote support tools.
  

• Ability to communicate technical issues clearly to end users.
  

• Patient and positive attitude.
  

• HMO coverage (available in eligible locations).
  

• Permanent work-from-home setup.
  

• Immediate hiring opportunity.
  

• Steady freelance position.