L2 Support Engineer (based in Ukraine)

Virtuozzo is a global technology company specializing in modern IT infrastructure solutions. We are committed to innovation and adaptability. Virtuozzo provides a comprehensive portfolio of solutions that enable service providers and enterprises to leverage containers, virtual machines, and software-defined storage - along with backups, image management, and automation tools. In addition, we offer a range of XaaS solutions, including cloud infrastructure, Kubernetes, DevOps automation, and hosting technologies, empowering businesses to deploy, manage, and scale applications and infrastructure efficiently.

Primary Duties & Responsibilities:
- Provide L2 24/7 technical support for our partners (alternative schedules available)
- Process and triage incoming L2-L3 support requests for the technical support service
- Research, diagnose, troubleshoot, and implement solutions to resolve customer issues, escalating when necessary
- Ensure timely and professional communication with customers
- Maintain and expand the Knowledge Base with key findings and troubleshooting guides

Skills Required:
- Understanding of OS structure and Linux configuration
- Experience in Linux server administration
- English proficiency (Intermediate or above)
- Basic knowledge of Internet protocols and services (DNS, HTTP(S), SSH, SMTP(S), FTP)
- Understanding of virtualization technologies, with experience in modern solutions is an advantage
- Familiarity with Jira, Zendesk, Zabbix, and Grafana for monitoring and ticket management
- Networking and network services (Linux) configuration experience appreciated
- Experience with MS Windows Server 2019 (a plus)
- Scripting knowledge (Bash, Python) is a plus
- Experience with Kubernetes, OpenStack, or cloud platforms being an advantage
- Red Hat or LPI certifications (a significant advantage)
- Strong communication and analytical thinking skills, with attention to detail
- Ability to stay calm and focused

What You’ll achieve at Virtuozzo:
- Advance your expertise in Linux, cloud, and networking with real-world enterprise cases
- Gain deep experience in XaaS and containerized deployments
- Work alongside experienced engineers in a highly technical environment
- Develop your career at a fast-growing global tech company
- Understand how Linux powers major enterprises worldwide
- Enhance your communication skills through direct collaboration with customers

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