Offer summary

Qualifications:

5-6 years of experience in Project Management, preferably in a consulting organization., At least 2 years of experience in a SaaS-based organization, conceptualizing and deploying solutions., Strong communication skills, both written and verbal, with proficiency in client/stakeholder management., Basic understanding of SQL, relational databases, and experience with tools like JSON, Datadog, and API integrations..

Key responsabilities:

Scope projects and provide effort estimations and timelines in collaboration with sales and customer success managers.

Lead technical project activities, including solution architecture design, and ensure successful delivery with CSMs.

Perform complex configuration and troubleshooting of Netomi’s solutions, while documenting processes in a centralized repository.

Analyze customer health and create plans to optimize the performance of AI agents, driving efficiency in project delivery.

Job description

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands.

Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.

Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI.

Want to become a key part of the Generative AI revolution? We should talk.

We are seeking individuals with business and technology consulting experience to configure and implement SaaS solutions for our customers. Consultants function as integrators between business needs and technology solutions. Your efforts will directly impact the value realized by the customer and the ultimate success of the relationship. This role will work closely with customers and will be part of the Netomi delivery team to design and configure customer solutions. If you have the passion and energy to work in an entrepreneurial and fast-paced environment, you are the person we are looking for!

Responsibilities:

Scope out projects and provide effort estimations and timelines in conjunction with sales and customer success managers.

Participate in Discovery calls with customers and cross-functional team

Partners with CSMs to ensure successful delivery by leading technical project activities, including solution architecture design

Serves as architect on moderate to complex projects requiring integration with multiple products

Performs complex configuration, and troubleshooting of Netomi’s solution(s)

Ensure Project/Process Documentation on the centralized repository

Participates in reviews(as and when required) with the customers and guides best practices

Collaborate with different teams for effective troubleshooting of customer issues during deployment & post deployment

Leads business discussions regarding Netomi’s value proposition at different levels of customer organization

Strong in data analytics and providing insights to the customer

Focus on driving efficiency in project delivery through initiatives

Analyse the customer health and create a plan to improve and Optimize the performance of AI Agent

Requirements:

Overall Experience > 5-6 Years experience in Project Management preferably from a consulting organisation

Should have spent at least 2 years for a SaaS-based organisation conceptualising and deploying the solution

Articulate and possesses proficiency in client/stakeholder management

Strong communication skills both written and verbal

Ability to deliver under stressful conditions

Experience in implementation of SaaS products is a must

Understand basics of SQL and relational databases

Strong tool experience with JSON, Datadog, Postman, API Integrations

Basic or moderate understanding of NLP

Disclaimer:

For all United States-based applicants, please note that Netomi participates in E-Verify for work authorization. More information on E-verify can be found here and here.

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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