Offer summary

Qualifications:

2+ years of experience in application support or related field., Experience as a Level 2 application support analyst., Knowledge of MS SQL and understanding of business logic of applications., Upper-Intermediate English proficiency, both written and spoken..

Key responsabilities:

Handle registered and escalated complex support tickets.

Investigate and reproduce customer issues effectively.

Proactively install, configure, and monitor various IT systems.

Document resolutions and maintain IT process documentation and templates.

Job description

ELEKS Customer Support Office is looking for a Middle Application Support Engineer (L2) in Kyiv, Lviv, Ternopil, Ivano-Frankivsk and remote.

ABOUT PROJECT

A Swiss company specializing in commodity trading. We assist the customer with various applications that support their business, including supply chain management and risk management solutions. While our primary service is support, we also handle development projects. The support team consists of five engineers managing approximately ten applications.

REQUIREMENTS

2+ years of experience

Experience as a L2 application support analyst

Problem (L2) resolution

Knowledge of MS SQL

Understanding business logic of apps

Experience in communications with customer or support work

Upper-Intermediate English (written and spoken)

RESPONSIBILITY

Dealing with registered and escalated complex tickets

Investigate and reproduce customer issues

Proactively install, configure and monitor various IT systems

Document all resolutions through the support desk system, produce and maintain the documentation and templates on IT processes

Provide daily maintenance: backup and restore, new version deployment and roll back, periodic system cleanup, OS and components upgrade, security patching etc

Take ownership to resolve customer requests in accordance with SLAs and incident management protocols

Required profile