Offer summary

Qualifications:

Project management skills and key account management experience are essential., Strong client onboarding skills with excellent written and verbal communication abilities are required., Knowledge of the tourism or hospitality industry is highly recommended., Experience with integrating financial systems is beneficial..

Key responsabilities:

Manage the onboarding process for new clients and affiliate POS systems.

Conduct post-onboarding follow-ups and check-ins with clients.

Implement integrations, including financial interfaces, for clients.

Maintain and update onboarding SOPs and documentation.

Job description

This person would be responsible for managing the onboarding process for our new clients and our affiliate POS system. It will be an operational requirement for this person to know both the POS and our software products and services extremely well. This person will need to consult with clients at a business level and advise them on the best solutions for them in our system.

As there is a lot to learn for this role, we expect about a year of training and mentorship before this person is fully operational in their role.

Job description:

- Onboarding of new clients to our software

- Post-onboarding client follow ups/check-ins

- Onboarding new POS clients

- Implementing integrations, like financial interfaces

- Consultative projects related to data changes

- Keep up to date with new product features and services to advise clients

- Maintaining and updating onboarding SOPs and documentation

- Onboarding of new properties (existing clients)

Experience, Qualifications and skills:

- This person should have project management, key account management, client onboarding skills and excellent written and verbal communication skills.