Offer summary

Qualifications:

Bachelor's degree in Business Administration or related field., Proficiency in Visio and technical writing., Experience in the contact center domain is essential., Familiarity with Agile methodologies and tools like JIRA and Confluence is a plus..

Key responsabilities:

Analyze and evaluate current business processes for improvement.

Develop and monitor projects based on business requirements.

Collaborate with stakeholders and present findings in meetings.

Train and coach staff members on new initiatives.

Job description

Responsibilities:

Analyzing and evaluating the current business processes and identifying areas of improvement
Researching and reviewing up-to-date business processes and new IT advancements to make systems more modern
Creating initiatives depending on the business’s requirements and needs
Developing projects and monitoring project performance
Collaborating with users and stakeholders
Working closely with senior management, partners, clients and technicians
Presenting ideas and findings in meetings
Training and coaching staff members

Requirements:

Should be able to understand business requirements and prepare FSD, call flow document
Should be able to articulate and communicate with business stakeholders during discussions.
Should be proficient in Visio and preparing call flows/ user stories
Should have relevant experience in the contact center domain
Should have very good experience in technical writing, designing process
flows and documentation writeup
Should be reasonable in excel and ppt
Should have good communication skill
Should have a basic understanding of Agile methodologies.
Knowledge of tools like JIRA, Confluence should be an advantage

Compensation: 700000- 2000000 Per Year

Required profile