Offer summary

Qualifications:

Bachelor's degree in Computer Science or related field preferred., Experience in IT operations support, especially on trading platforms and cloud applications., Good understanding of financial markets and trading operations, including digital assets., Strong communication skills and analytical problem-solving abilities..

Key responsabilities:

Monitor and maintain IT infrastructure, systems, networks, and applications for security and performance.

Assist end-users with support requests and troubleshoot application-related issues.

Contribute to service operations, ticket management, and ensure SLA adherence.

Support application deployments and upgrades, coordinating with R&D and DevOps teams.

Job description

IT Operations Senior Associate / Manager - Virtual Asset Trading Platform Role

Company

Our client is a company applying to the virtual asset trading platform SFC type 1 and 7 licenses in Hong Kong.

Key responsibilities

Monitor and maintain IT infrastructure, systems, networks and applications for security, availability, stability, capacity and performance.
Assist end-users with support requests, troubleshooting, issue resolution, and application functionality queries.
Resolve application-related incidents and problems, escalate when needed, and collaborate with teams for resolution.
Contribute to service operations, ticket management, and SLA adherence.
Support application deployments and upgrades, coordinate with R&D and DevOps teams, and assist with documentation and change execution.
Adhere to security policies, and report incidents or vulnerabilities.
Maintain process documentation and contribute to knowledge sharing systems.
Stay updated on emerging technologies and industry best practices.

Requirements

Bachelor's degree in Computer Science or related field preferred.
Experience in IT operations support especially on trading platforms, cloud, web and mobile application infrastructure support.
Good understanding of financial markets and trading operations of any of the asset class i.e., Equities, Fixed Income, FX, Derivatives or Digital Asset (Cryptocurrency).
Familiarity with business applications and their functionalities.
Analytical and problem-solving skills for troubleshooting.
Strong communication skills for end-user interactions.
Basic knowledge of IT security principles and compliance.
Proficiency in ITSM tools or support ticketing systems is a plus.
Relevant certifications or coursework in IT support or ops is a plus.
Familiarity with ITIL framework and practices is a plus.
Excellent verbal and written communication in English, be able to read and converse in Mandarin and Cantonese

Application options

- If you're interested in this role, click 'Apply' now. For further information and a confidential discussion, you can email Winston Tse at winston@tokalent.com

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