Offer summary

Qualifications:

Bachelor's degree, 3-5 years of relevant experience in digital advertising, Excellent written and verbal communication skills, Strong organizational and time management skills.

Key responsabilities:

Onboard new clients and align expectations with service levels

Lead bi-weekly reporting calls with clients and stakeholders

Develop client briefs for marketing campaigns and identify upsell opportunities

Manage client relationships and ensure Service Level Agreements are met.

Job description

Requirements

Understanding of digital advertising platforms and capabilities
Excellent written and verbal communication skills
Natural presenter
Good attention to detail
Ability to work independently
Customer focus mind-set
Exceptional organizational skills
Target driven
Time management
Strategic/big picture thinking
3-5 years of relevant experience
Bachelor's degree

Benefits

Understanding of digital advertising platforms and capabilities
Excellent written and verbal communication skills
Natural presenter
Good attention to detail
Ability to work independently
Customer focus mind-set
Exceptional organizational skills
Target driven
Time management
Strategic/big picture thinking
3-5 years of relevant experience
Bachelor's degree

Key Accountabilities:

Successfully onboard new clients, ensuring client capabilities, strategies and objectives are understood by the broader account team, expectations are aligned to service levels, educate clients on agency services, sector trends, and identify opportunities to increase revenue
Ensuring that clients renew their contracts.Lead on bi-weekly reporting calls with strategic clients and key stakeholders within HE institutions
Broaden and deepen client relationships across the organization to identify upsell and cross-sell opportunities
Collaborate with clients on the development of briefs for potential marketing campaigns
Create, implement and maintain client development plans to identify new opportunities, increase satisfaction and profitability
Strategic point of contact on a client, covering topics such as Contract KPIs, Service Level Agreements, Onboarding, Business Reviews, and Sector Insights / Competitor Benchmarking.
Ensuring that Service Level Agreements are being met with clients, and managing expectations based on certain deliverables
Lead in crisis management during unexpected internal and external scenarios.
Work with the marketing team to create and present Net Natives content at regional events/webinars to clients and prospects
Build and nurture relationships with target prospective clients
Support with proposals, bids and tenders by leading kick-offs, gathering insight and bid writing
Work with the Account Team to increase renewal rates
Work with the finance team to support on client commercial queries
Support wider teams with knowledge sharing, new business development, pitches and presentations, etc.

Required profile