Offer summary

Qualifications:

High School Graduate or GED required., 6+ months of customer service experience needed., Fluency in both French and English is essential., Proficiency in typing (45 wpm) and familiarity with database, internet, spreadsheet, and word processing software..

Key responsabilities:

Engage with customers, agents, and clients via phone and web to address insurance-related inquiries.

Assist in problem resolution to meet insurance requirements and ensure accurate data entry.

Process policies and related documents efficiently through the appropriate systems.

Maintain confidentiality and security of customer information while achieving departmental productivity standards.

PerunHR is a strategic partner for companies seeking quality recruitment process outsourcing services. We are committed to providing customized and cost-effective solutions to help our clients find the best-fit candidates for their vacancies. Our team consists of highly skilled professionals with years of experience in sourcing, screening, interviewing, and testing candidates for various positions.We believe in nurturing long-term relationships with our clients, and our core values of reliability, teamwork, care, transparency, and innovation reflect this commitment. Our modern recruitment system uses the latest recruiting and screening solutions, modern online job boards, and Applicant Tracking Systems to ensure the most efficient and effective recruitment process possible.Our services include Full-cycle RPO, Project RPO, and Partial RPO. In Full-cycle RPO, our team takes responsibility for all the steps in the recruitment process, including creating job descriptions, job posting, candidate sourcing, resume/phone/interview screening, conducting assessments and interviews, onboarding, and planning new job openings. In Project RPO, we offer highly flexible solutions designed to work quickly and effectively for short-term recruitment needs. In Partial RPO, we tailor our services to meet the specific needs of our clients.We specialize in several practice areas, including IT & Telecom, Communications & Entertainment, Marketing & Communications, Financial & Professional Services, Architecture, Design & Engineering, Energy, Resources & Infrastructure. Our team has created 30+ job posts using various job-seeking and ATS platforms, and we have more than 16,000 candidates in our candidate pool.At PerunHR, our mission is to transform lives by pushing recruiting boundaries. We believe that placing the right candidates in the right place has a positive impact on the development of the candidate's career and the success of the client's business.

Job description

jOB SUMMARY

The French Bilingual Customer Service Representative serves as the primary contact for customers, agents and clients in the US and Canada. The Bilingual Customer Service Representative determines appropriate action to be taken using knowledge of products and services, while maintaining quality, productivity and time-service standards.

RESPONSIBILITIES

Talk with customers, agents and clients by phone and/or web to answer insurance related questions regarding the customer’s account. Follow-up will be needed to ensure accuracy of information, timely response and outstanding customer issues.
Assist customers with problem resolution to ensure all insurance requirements are met and verifies and enters correct information into the computer using company guidelines.
Process policies and related document to ensure accurate and efficient flow through the appropriate processing system.
Provide assistance to other departments when workload dictates.
Consistently achieve departmental standards of productivity and accuracy.
Maintain the security and confidentiality of the facility, computer system, programs, customer and client information.
Complete additional duties as assigned.

QUALIFICATIONS

High School Graduate or General Education Degree (GED)
6+ months of customer service related experience.
Fluent in French and English a must
Ability to type 45 wpm and use a 10 key as well as general knowledge of Database software, Internet software, Spreadsheet software and Word Processing software
Customer Service Associates will regularly stand, sit, use fingers and hands, talk and hear
Must be authorized to work in the United States

Required profile