Offer summary

Qualifications:

High School diploma or equivalent required; Bachelor's degree preferred., Minimum of three years experience in customer service call center environment required., Experience in foodservice distribution is a plus., Excellent verbal communication skills and problem resolution ability required. Working knowledge of Microsoft Word and Outlook is required. CRM / Phone Technology experience preferred..

Key responsabilities:

Receive inbound and place outbound calls to provide information about products and services, take orders, or address complaints.

Keep records of customer interactions and transactions, documenting inquiries and actions taken.

Resolve service or billing complaints and ensure appropriate changes are made to address customer issues.

Coordinate deliveries and pickups, respond to product inquiries, and recommend improvements in service or billing methods.

PerunHR is a strategic partner for companies seeking quality recruitment process outsourcing services. We are committed to providing customized and cost-effective solutions to help our clients find the best-fit candidates for their vacancies. Our team consists of highly skilled professionals with years of experience in sourcing, screening, interviewing, and testing candidates for various positions.We believe in nurturing long-term relationships with our clients, and our core values of reliability, teamwork, care, transparency, and innovation reflect this commitment. Our modern recruitment system uses the latest recruiting and screening solutions, modern online job boards, and Applicant Tracking Systems to ensure the most efficient and effective recruitment process possible.Our services include Full-cycle RPO, Project RPO, and Partial RPO. In Full-cycle RPO, our team takes responsibility for all the steps in the recruitment process, including creating job descriptions, job posting, candidate sourcing, resume/phone/interview screening, conducting assessments and interviews, onboarding, and planning new job openings. In Project RPO, we offer highly flexible solutions designed to work quickly and effectively for short-term recruitment needs. In Partial RPO, we tailor our services to meet the specific needs of our clients.We specialize in several practice areas, including IT & Telecom, Communications & Entertainment, Marketing & Communications, Financial & Professional Services, Architecture, Design & Engineering, Energy, Resources & Infrastructure. Our team has created 30+ job posts using various job-seeking and ATS platforms, and we have more than 16,000 candidates in our candidate pool.At PerunHR, our mission is to transform lives by pushing recruiting boundaries. We believe that placing the right candidates in the right place has a positive impact on the development of the candidate's career and the success of the client's business.

Job description

Responsibilities:

• Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints.

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

• Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems.

• Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.

• Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes.

• Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers and National Sales team. Respond to delivery/routing questions and issues from customers.

• Respond to product inquiries from customers. Share new or additional services or products with customers.

• Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.

• Contact all customers affected by product recalls and withdrawals.

• Recommend improvements in products, shipping, service, or billing methods and procedures in order to prevent future problems.

Qualifications:

Education/Training:

• High School diploma or equivalent required; Bachelor’s degree preferred.

Related Experience:

• Minimum of three years experience in customer service call center environment required. Experience in foodservice distribution is a plus.

Knowledge/Skills/Abilities:

• Excellent verbal communication skills and problem resolution ability required. Working knowledge of Microsoft Word and Outlook is required. CRM / Phone Technology experience preferred.

Required profile