Customer Success Manager

About Us

Compensation is more than a paycheck, and traditional approaches don't adequately reflect it or the way people work today.

We're on a mission to change that. We see compensation as everything a company gives its people in return for the work they do. It should be easier to understand, offer, manage and spend.

Long-term, we're working towards becoming the place where compensation happens and is managed by those who award and receive it. We're on our way to coining the term "Compensation-as-a-service".

We’re proud to be backed by leading European VC funds, having raised over €20 million. 

  

About You

• You have 3+ years of experience in Customer Success, Customer Support, or a similar role, ideally in a B2B or SaaS environment.
• You are native in Spanish and fluent in English (Spanish for customer interactions and English for internal communication).
• You have strong communication skills, both written and verbal, and can effectively engage with customers.
• You are a proactive problem-solver, committed to delivering high-quality support and ensuring customer satisfaction.
• You have technical proficiency and/or the ability to quickly learn and understand software products.
• You can conduct webinars, create clear documentation, and develop customer-facing materials to enhance user adoption.
• You are self-motivated, highly organized, and comfortable multitasking in a fast-paced environment.
• You are a collaborative team player with a strong customer-centric mindset.
• You have experience with Customer Success tools such as HubSpot, Vitally, Zendesk, or similar platforms.

The Role

On a typical day, you will...

• Be the primary point of contact for customers during and post onboarding, ensuring long-term adoption, engagement, and success with the Coverflex platform.
• Become a trusted advisor and product expert, helping companies maximize the value of their compensation packages and flexible benefits.
• Build strong relationships with key stakeholders, understanding their goals and proactively identifying ways Coverflex can support their success.
• Monitor customer health and engagement, identifying risks, opportunities, and churn signals to drive retention and satisfaction.
• Conduct customer training sessions and webinars, ensuring clients understand best practices and get the most out of the platform.
• Partner with Sales, Support, and Product teams to ensure a seamless customer experience, advocate for customer needs, and provide feedback on product improvements.
• Proactively identify and address customer challenges, offering solutions that enhance satisfaction and long-term loyalty.
• Create and maintain educational content, FAQs, and Help Center articles to empower customers with self-service resources.
• Act as a bridge between customers and internal teams, escalating feature requests and product bugs to ensure customer feedback informs our roadmap.
• Analyze customer data and feedback to continuously improve retention, upsell opportunities, and overall customer experience.

Salary range

This role has a total gross package of 25.000€ to 33.000€ (plus benefits & other perks you can check below).

The stages for this hiring process are:

1. CV Screening;
2. Pre-interview quiz;
3. Interview with Hiring Manager;
4. Interview with People;
5. Interview with Country Manager;
6. Final interview round with CEO.
   

Equal opportunity employer:

Coverflex is an equal opportunity employer. All applicants will be considered and analysed regardless of ethnicity, religion, gender identity, sexual orientation, national origin, age, or disability status.