Offer summary

Qualifications:

Positive attitude and passion for customer service, Tech-savvy with the ability to quickly grasp new concepts, Ability to work efficiently in a remote team setting, Availability to cover up to 8 hours of call center operations between 7 AM and 8 PM EST..

Key responsabilities:

Handle inbound calls and customer inquiries in high volumes

Assist customers with print product offerings, order placement, and shipping/receiving

Collaborate with various teams and route inquiries to appropriate contacts

Maintain clear records of customer interactions using CRM tools.

Job description

COMPANY PROFILE

Great Minds, a mission driven Public Benefit Corporation, brings teachers and scholars together to craft exemplary instructional materials that inspire joy in teaching and learning. Our English curriculum, Wit & Wisdom®, Eureka Math™ and PhD Science™, all support teachers as they take students beyond rote learning to provide a deeper, more complete understanding of the humanities, mathematics, and the sciences. Founded in 2007, Great Minds now employs more than 1,000 people.

For additional information please visit: www.greatminds.org

OUR MARKET POSITION

Great Minds’ Eureka Math is the most widely used curriculum in the history of American education. It enjoys an unrivaled 40+ net promoter score. Eureka and its sister products, Wit & Wisdom English and PhD Science, embrace much higher expectations for all students and all teachers. In a market dominated by scripted, procedural materials that drive expectations down, Great Minds produces curricula that celebrate knowledge, respect the craft of teaching, and acknowledge the true capabilities of students.

Job Purpose

The Seasonal Customer Success Representative must have a positive attitude and a passion for delivering effective service to all customers. This entry-level position reports to the Customer Success Supervisor and is a member of the Great Minds Operations Team. This position is remote and will be responsible for handling inbound calls along with a host of customer inquiries in high volumes, pre- and post-sales support, and providing overall customer satisfaction. The ideal candidate should be tech-savvy, able to quickly grasp new concepts, and be able to work efficiently in a remote team setting. Candidates should also be able to cover up to 8 hours of the call center hours of operation between 7 AM and 8 PM EST.

Responsibilities

Works collaboratively with several Great Minds teams as well as other members of the Customer Success Team
Assists customers via incoming calls, voicemails, emails, and web inquiries regarding print product offerings, professional development options, order placement, and shipping/receiving of materials in high volumes
Routes inquiries to the appropriate Great Minds team(s) for assistance
Handles various related projects as needed
Practices consistent and concise communication with both customers and internal contacts
Keeps clear and meticulous records of customer interactions through the organization’s Customer Relations Management (CRM) tool
- Assists in CRM data validation and management
- Tracks orders through various stages of fulfillment

Required profile