Manager, Business Operations (Process Management)

Description

Manager, Business Operations, Process Management

Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.

Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life®.

Discover what our 29,000 employees, across 110 countries, already know:

WORK HERE MATTERS EVERYWHERE

Why Syneos Health

• We are passionate about developing our people through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and a total rewards program.
• We are committed to our Total Self culture, where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives, we’re able to create a place where everyone feels like they belong.
  
  

Job Summary

The Manager of Technology Business Operations, Process Management, is responsible for overseeing and optimizing business processes to ensure efficiency and alignment with the organizational goals of the Technology Solutions organization. This role involves managing teams, improving processes, and ensuring that technology operations effectively support the organization’s business objectives. The Manager will collaborate with various departments to enhance operational efficiency, drive technology initiatives, and ensure that technology resources are used effectively.

Job Responsibilities

• Oversee day-to-day technology business operations, including process management, resource allocation, and performance monitoring.
• Process Analysis - review and analyze existing business processes to identify inefficiencies and bottlenecks
• Develop, implement, and enforce strategies, best practices, and standards for technology business processes and process improvement.
• Implementation – lead the implementation of new processes and ensure minimal disruption to operations as well as maximum adoption
• Monitor: monitor process performance metrics and adjust as necessary to ensure maximum efficiency in the organization
• Collaboration - coordinate with managers and stakeholders to ensure processes align with organizational goals
• Training - train staff on new process changes and guidelines
• Documentation - maintain detailed documentation on processes, directives, and standard operating procedures
• Ensure technology operations are efficient, cost-effective, and aligned with the organization’s strategic goals.
• Lead and manage a team of technology business operations professionals, including hiring, training, and performance management.
• Foster a collaborative and high-performance team environment, providing guidance and support to team members.
• Identify and implement process improvements to enhance the efficiency and effectiveness of technology operations.
• Manage and oversee technology-related projects, ensuring that they are completed on time, within scope, and on budget.
• Coordinate with project stakeholders to define project requirements, objectives, and deliverables.
• Monitor and manage technology budgets, including forecasting, expense tracking, and cost control.
• Prepare and present reports on technology operations performance, including key metrics, project status, and operational issues.
• Analyze operational data to identify trends, issues, and opportunities for improvement.
• Work closely with other departments to understand their technology needs and ensure that technology operations support their requirements.
• Communicate effectively with stakeholders at all levels, including senior management, to provide updates and address concerns.
• Identify and manage risks associated with technology operations, including security, compliance, and operational risks.
• Ensure technology operations comply with relevant regulations, standards, and organizational policies.
  
  

Qualifications

• Bachelor’s degree in information technology, Business Administration, Management, or a related field. An advanced degree (e.g., MBA, MS in Information Technology) or relevant certifications (e.g., PMP, ITIL) are a plus.
• Experience in technology business operations, with management or leadership role.
• Strong understanding of technology business operations, process management, and project management.
• Proven experience in leading and managing teams, with strong leadership and interpersonal skills.
• Excellent analytical and problem-solving abilities, with the capacity to analyze complex data and develop actionable insights.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with business operations tools and software and process improvement tools.
• Project Management: Ability to manage multiple projects and lead teams effectively
• Excellent communication skills (written and verbal), with the ability to effectively interact with stakeholders at all levels, and coordinate with teams and strong presentation skills.
  
  

Experience with budget management, vendor management, and contract negotiations.

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.