Senior MIS Advisor

Do you have experience in ILR compliance and Submission within Adult Learning? This role could be for you!

About Tribal

Tribal is a leading EdTech business providing market leading software solutions to the global education market. We strive to research, develop and deliver the products, services and solutions needed by education institutes worldwide to support their primary goals of educating students, providing optimum learning experiences and ultimately delivering successful outcomes.

The Data Management Services (DMS) team provides exceptional outsourced learner data management services. We specialise in supporting users of Tribal Learner Management Systems software, EBS and Maytas. Our clients range from Local Authority Community Learning teams to small Further Education (FE) colleges and independent training providers. We're committed to simplifying data management and enabling educational institutions to focus on their goal of educating and inspiring learners.

This is a great opportunity to work remotely, with occasional travel(around 1 visit per month) to our Sheffield office, as well as the opportunity to work anywhere in the world for up to 8 weeks!

The Role

As a Senior MIS Advisor, you will be joining a team and assuming responsibility for a number of clients, ensuring they feel as though you are part of their team and providing best practice and support in preparation for submission of their Individual Learner Record (ILR). Your general responsibilities will include:

• Ensure that customers submit error-free and compliant Individual Learner Record (ILR) funding claims by using error validation tools and processes like DSAT and FIS.
• Offer advice and guidance on applying funding rules to guarantee compliance and maximise funding for customers.
• Employ monitoring, tracking, and quality control tools such as Remedy Force, ISO procedures, and workspace trackers to maintain an auditable record of all activities and issues.
• Advise customers on best practices for using Tribal software alongside other systems and processes to streamline operations, achieve efficiency gains, and drive continuous improvement.
• Provide training, system demonstrations, and guidance to users through face-to-face interactions, telephone calls, conferencing software, or webinars.

The Skills you’ll have:

• A thorough grasp of the principles behind the Education & Skills Funding Agency (ESFA) funding rules and compliance.
• Experience in managing learner data within a Further Education or Work-Based Learning environment.
• The role requires a high level of customer service and partnership with our clients.

What can Tribal offer you?

We offer a range of exceptional benefits to support your wellbeing and work-life balance, including a comprehensive Health Cash Plan, Private Medical Insurance and Employee Assistance Programme, along with a generous parental leave package and the ability to buy or sell holiday each year. We also offer the option of working overseas for up to 8 weeks per year. You'll also have access to E-Learning Opportunities to enhance your skills, Volunteer Days to give back to your community and access to Achievers, our reward and recognition platform, to ensure you can thrive both personally and professionally in a supportive and rewarding environment.

We’re committed to creating an environment that enables employees to balance their responsibilities inside and outside of work and encourage and support a range of flexible working patterns for all colleagues. If you need flexibility, apply and discuss your needs with us.

Criminal Records and Security Checks

If you are successful in your application, a security/criminal record check will be required before we can employ you, If, following the check the nature of a conviction is deemed unacceptable, this may lead to an offer of employment being withdrawn.

As an equal opportunity employer, Tribal celebrate diversity and are committed to creating an inclusive environment for all employees. We make sure that our recruitment and selection processes never discriminate based upon any protected characteristics and actively welcome applications from all groups, not least those underrepresented in the tech sector.

Note to all applicants - Tribal reserve the right to close an advertisement to applications ahead of the advertised closure date. For this reason, shortlisting may take place prior to the closing date on some occasions. With this in mind, please do not hesitate to apply early.