Customer Success Manager

We’re looking for a Customer Success Manager to support and grow relationships with some of the company’s most important enterprise clients. You’ll guide customers through onboarding, adoption, and long-term success — becoming a trusted partner and internal voice for their needs.

If you enjoy solving real business problems, building strong client relationships, and collaborating across teams — this could be a great match.

🏢 About the Company

Our client is a 300-person SaaS company helping enterprise organizations automate and streamline internal workflows — with customers ranging from global tech companies to large public institutions.

They’ve built a product that delivers real operational impact, and they now want to ensure that customers are not just onboarded, but continuously supported, retained, and expanded. The Customer Success function is growing — and you’ll play a key role in shaping how it evolves.

🎯 The Role

You’ll join a growing Customer Success team and work closely with Sales, Product, and Support. Your mission: ensure that every client gets maximum value from the platform.

Responsibilities

• Own onboarding and training for new enterprise customers
• Act as the strategic partner and main point of contact for key accounts
• Help customers define success metrics and build adoption plans
• Proactively identify risks and opportunities across your portfolio
• Collaborate with product teams to share customer feedback and influence roadmap
• Drive renewals, expansions, and customer satisfaction

Tools & environment

• Salesforce, Gainsight, or similar CSM platforms
• Notion, Slack, Zoom, Asana
• Product usage data via Amplitude or similar tools

🙋‍♀️ Who We’re Looking For

• 3+ years in Customer Success, Account Management, or client-facing SaaS roles
• Experience working with enterprise customers and complex stakeholder groups
• Great communicator and relationship builder
• Structured, proactive, and focused on creating value
• Bonus: experience working closely with product or technical teams

✨ Why Join?

• Join a customer-focused company that values long-term relationships
• Collaborate with experienced teams across product, sales, and marketing
• Be part of building the next generation of the CS function
• Make a real impact across onboarding, adoption, and growth

Perks & benefits include:

• Fully remote and async-friendly work setup
• Annual learning and development budget
• Laptop and home office equipment
• 30 paid vacation days
• Annual in-person CS & Sales team meetup

Excited? Apply via HiCareer — we’ll walk you through the next steps and help you explore if this is the right fit.

👉 Want to keep track of jobs you’re applying for? Use HiCareer’s career board to organize, save, and manage your job search in one place.

Note: HiCareer is hiring on behalf of a fast-growing B2B SaaS company