Call Center Agent

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

SUMMARY OF POSITION

Facilitates client intake and walk-in needs by capturing demographic, insurance and other pertinent information and entering it into the electronic health record. The Call Center Agent will serve as the first point of access with Centerstone services, ensuring that each individual is met with compentent and compassionate care needed in facilitating effective intervention and referral. Will provide knowledge of all Centerstone services and resources.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Addresses all calls, related to Medication Follow-Up Appointments, etc., in a courteous and professional manner.
• Provides outstanding client service to all individuals, demonstrating high-level customer service skills and professional etiquette.
• Effectively and efficiently obtains all information (i.e., demographic and clinical information) for accurate documentation in the electronic database.
• Notifies management staff when an authorization is needed to be obtained prior to service being provided.
• Promotes a departmental culture of cooperation and collaboration with other Centerstone departments, community agencies, hospitals, mental health consumers, and the public at large.
• Attends team meetings, in-service training, and other quality assurance training as assigned.
• Meets ethical and clinical standards in compliance with all accreditations.

• Effectively communicate via written, verbal, in person and virtual methods.
• Timely and accurate data entry.
• Outstanding customer service skills.
• Familiarity with HIPAA related rules and regulations.
• Active listening skills.

Education Level

High School Diploma or GED required.

Years of Experience

One to three years of administrative experience preferred.

Required Certification/Licensure

N/A

PHYSICAL REQUIREMENTS

Task Percentage of Time/Frequency

Standing - 20%

Sitting - 80%

Squatting - occasional

Driving - occasional

Kneeling - occasional

Lifting - occasional

Bending - occasional

Time Type:

Pay Range:

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Employee Resource Groups
• Continuing education opportunities
• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. Centerstone does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.