Offer summary

Qualifications:

Fluent in English with professional written and verbal communication skills., Minimum of one year of medical billing experience, preferably in a call center environment., Knowledge of insurance billing guidelines and experience with commercial insurance processes., Intermediate computer skills and ability to work independently or as part of a team..

Key responsabilities:

Review and classify denied and underpaid claims for the appeal process.

Gather and prepare documentation according to payor guidelines for appeals.

Engage with patients to obtain necessary information for the appeal process.

Follow up with payors on the status of appeals and document all details in billing software.

Job description

Medical Billing - Revenue Cycle - Appeal Specialist - Commercial

Location: Remote or On-Site

Hourly Pay: $20

This position is bonus eligible

Work Schedule: Training M-F 8am-5pm CST, Flex Hours (after training) M-F 7am-7pm CST

Job Summary

The Appeal Specialist supports the functions of the Revenue Cycle Appeal team by assisting in the review of denied and underpaid claims for the formal appeal and dispute process with the payor. Responsibilities include, but are not limited to; classification of appeals, research of accounts, preparing documents, obtaining appeal status, and review of appeal determinations.

Essential Functions/Duties

Review Explanation of Benefits, denial letters, and payor correspondence to classify type of appeal required.
Gather, prepare, and review documentation and various forms needed to submit appeals correctly per payor guidelines.
Engage patients via phone and/or mail to obtain requested information pertaining to the appeal process.
Document the details, requirements, and deadlines of each individual appeal in billing software.
Use reports to manage daily workflow and ensure accounts are processed within required timeframes.
Timely and regular follow-up with payors regarding status of appeals - Makes routine phone calls and contact to payor/insurance for status and/or discussion of appeal determination or outcome.
Ability to identify payor issues within the appeal process and discuss potential improvements and workflow solutions with leadership.
Additional duties as assigned.

Qualifications

Required Experience:

Must be fluent in English
Minimum of one (1) year of medical billing experience
Professional written and verbal communication skills
Knowledge of navigating insurance payor portals
Ability to verify insurance claim status and complete medical records
Knowledge and experience of computers and related technology at an intermediate level
Ability to work independently with little or no direction and as a member of a team

Preferred Experience

Minimum of one (1) year working in a call center environment
Above average knowledge of insurance billing guidelines and policies
Experience with Commercial Insurance processes and policies
Experience with BCBS Insurance

Preferred

Preferred Education:

High school diploma
GED
Or significant, relevant work experience

Why Choose Air Evac Lifeteam? As a leader in helicopter air ambulance services, Air Evac Lifeteam is one of Global Medical Response's (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com. Learn how our values are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at www.GlobalMedicalResponse.com/Careers .

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.

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