Offer summary

Qualifications:

Experience in a technical support role or service desk environment is essential., Familiarity with incident management and ticketing systems is required., Strong problem-solving skills and the ability to prioritize tasks effectively are necessary., Excellent communication skills, both verbal and written, are important for customer interactions..

Key responsabilities:

Act as the primary point of contact for customers regarding service requests and incidents.

Create, update, and manage service desk tickets, ensuring accurate categorization and prioritization.

Diagnose and resolve issues or escalate them to higher support levels as needed.

Maintain documentation and reporting on service desk activities and performance metrics.

Job description

Primary Functions:
• The Service Center Analyst (SCA) position works for the iatricSystems Service Center and is
part of the Service Desk & Technical Management (Service Support Operations Center)
functions, which provide the primary point of contact for our customers. Those contacts are
categorized as Incident, Problem, Event Management, and Service Fulfillment initiation.
• The SCA creates/updates the contact identification (type), creation and logging,
categorization, prioritization, diagnosis, resolution for the resulting Service Center ticket
(iTask); or if required, escalation to the next level of support or closes the iTask as appropriate

Job Qualifications:
The qualifications we are looking for are mixture of work experience and educational background.
They are split into Minimum Qualifications (must have) and Additional Qualifications (nice to have)
along with soft skills (competencies) needed for the role:

Required profile