Manager - Services Presales - Microsoft

Job Summary

We are seeking an experienced and dynamic Manager to lead our Microsoft Services presales practice, focusing on Microsoft 365 and related technologies. This role will be responsible for developing and executing a strategic vision for the practice, ensuring alignment with organizational goals, driving revenue growth, and delivering exceptional client outcomes. The ideal candidate will combine deep technical knowledge of the Microsoft ecosystem with strong leadership, business development, and operational management skills.

This position is a remote position with Home Office setup as determined by SHI management.

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.
  
  
  

Responsibilities

include, but not limited to:

Practice Leadership

• Develop and implement the strategic vision and roadmap for the Microsoft Services Practice
• Establish and grow service offerings around Azure, Microsoft 365, and other Microsoft technologies
• Stay ahead of emerging trends in the Microsoft ecosystem to position the practice as an industry leader

Business Growth

• Build and execute go-to-market strategies in collaboration with sales, marketing, and delivery teams
• Drive revenue growth by developing client relationships, identifying new opportunities, and expanding existing accounts
• Partner with Microsoft to enhance the company’s status as a trusted partner and leverage partner resources effectively

Team Leadership

• Recruit, mentor, and manage a high-performing team of solution architects, focused on generating dynamic and outcome-oriented Microsoft services engagements
• Foster a culture of collaboration, continuous learning, and excellence within the practice
• Oversee resource planning and utilization to ensure optimal delivery capacity

Client Delivery

• Oversee the successful advisory and development of complex Microsoft-based solutions, ensuring high levels of client satisfaction
• Collaborate with cross-functional teams to ensure alignment between sales, delivery, and technical teams
• Establish and track key performance indicators (KPIs) to measure success and identify areas for improvement
• Lead the development of SOWs, working closely with various teams to ensure alignment with client needs and business objectives
• Drive revenue growth within the professional services team by identifying new opportunities and optimizing service offerings
• Collaborate with SHI Stakeholder partner teams to create synergistic service solutions
• Engage with SHI sales teams, including front line sellers and customer success managers, to ensure a unified approach to service delivery and client engagement
• Contribute to practice development by identifying areas for growth and leading innovation initiatives
• Create and maintain practice standards and practices, ensuring the delivery of high-quality services
• Build and maintain strong relationships with key clients and partners, ensuring high levels of satisfaction and retention
• Demonstrate deep expertise in the Service Delivery in a range of technology areas
• Provide thought leadership and guidance to clients and SHI teams on best practices, trends, and innovations in technology
  
  
  

Qualifications

• Completed Bachelor’s, Technical degree or related work experience in Computer Engineering or a related field
• Minimum 10 years of technical experience with increasing responsibility
• Minimum 10 years’ experience designing implementing and integrating technology solutions
• Minimum 10 years’ experience working with and migrating technology solutions
• Minimum 10 years of experience developing and executing scripts for automation and deployment
  
  
  

Required Skills

• Proven experience in a similar role, with a focus on service delivery and revenue growth in Professional Services
• Strong leadership skills and the ability to work effectively with cross-functional teams
• Excellent communication skills, with the ability to engage stakeholders at all levels
• Demonstrated deep technical expertise of multiple technologies areas, including Microsoft 365, Virtualization, Datacenter, Networking, or Security
• Ability to analyze customer requirements and design solutions that meet their business objectives and budget constraints
• Extensive experience in developing SOWs and driving revenue growth in professional services
  
  
  

Unique Requirements

• Travel to internal meetings as needed, up to 10%
  
  
  

Additional Information

• The estimated annual pay range for this position is $000,000 - $000,000 which includes a base salary and bonuses. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
  
  
  

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