Offer summary

Qualifications:

Proficient knowledge and experience with Microsoft Office applications., Demonstrated experience in providing customer service to internal and external customers., Ability to prioritize and manage multiple tasks simultaneously., Knowledge of Work, Health and Safety principles and relevant rail safety legislation..

Key responsabilities:

Greet all visitors and facilitate the visitor induction procedure, including logging visitors and issuing passes.

Respond to incoming telephone calls and direct them to the appropriate ARTC representative.

Monitor and maintain office supplies to ensure they are adequately stocked.

Process invoices for payment in ARTC’s financial accounting system, ensuring timeliness and accuracy.

Job description

About ARTC

We’re one of the country’s largest rail network owners, proud to be keeping the future of transport on track.

A vital link in the nation's transport supply chain, every day our people manage the movement of over 430 freight and passenger trains across five states, 8,500km of track, 39 worksites and the lands of more than 50 First Nations. Rail isn’t just a mode of transport, it's a safer and more environmentally friendly choice. We're committed to expanding and modernising our rail network, having invested billions of dollars to ensure its efficiency and sustainability. Join us and be part of a team that’s shaping the future of transport in Australia.

About The Team

Our Operations team works with a diverse customer base to support several nationally significant supply chains. With management responsibility spanning across five states, our 8,500km rail network is used to transport bulk products, passenger and general freight, including steel and a vast array of consumer items such as groceries, electrical goods and other items for both import and export markets.

The Operations teams work within several complex and challenging environments, including some of the busiest rail corridors in Australia to deliver safe, efficient and sustainable service delivery outcomes for its customers, stakeholders and the community.

Responsibilities

About the Opportunity

Greeting all visitors and facilitating the visitor induction procedure (including logging all visitors and issuing visitor passes)
Respond to incoming telephone calls and direct each call to the appropriate ARTC representative in a timely, professional manner to ensure a high level of customer service as required
Monitor and maintain office supplies (including stationary and binding supplies) to ensure they are adequately stocked
Management and facilitation of office maintenance audits and Audits Register
Process invoices for payment in ARTC’s financial accounting system, ensuring timeliness and accuracy as required.
Work collaboratively with other administrative employees as required sharing common administrative tasks and ensuring their timely completion
Monitor and maintain the presentation and serviceability of company pool cars and arranging cleaning and servicing on a regular basis and as required

What do we want from you?

Proficient knowledge and experience with Microsoft Office applications
Demonstrated experience in providing customer service to internal and external customers
Demonstrated ability to prioritise and manage multiple tasks simultaneously
Demonstrated written and verbal communication skills
Ability to learn new IT systems and processes
Knowledge of or an awareness of Work, Health and Safety principles and relevant rail safety legislation
Demonstrated ability to use judgement and discretion in the dissemination of information

What will you get from us?

Talk to us about flexible working options
Competitive remuneration
Resources to support your health and wellbeing and development
Novated leasing options, as well as discounts and support programs
24/7 Employee Assistance Program for all employees and their direct family members

Our Organisation and Culture

At ARTC, we’re more than just a rail network. We’re a team of dedicated professionals committed to keeping Australia moving forward. Our culture is one of inclusion & collaboration, and continuous improvement. We’re focused on growth, not just for our business but for our people and our country.

In everything we do, safety is our top priority. We believe in providing a safe workplace where everyone can thrive. Our commitment to safety is not just a statement; it's a fundamental part of who we are and enables us to best serve our customers and communities.

Our people are at the heart of our success. We value their expertise, their passion, and their dedication. We invest in their development and empower them to make a difference. Together, we are building a future where rail is the preferred mode of transport, contributing to a cleaner, safer, and more sustainable Australia.

Join us at ARTC and be a part of a team that's shaping the future of transport in Australia.

We’re proud to be an equal opportunity employer and encourage applications from people of Aboriginal and Torres Strait Islander descent.

A pply Now!

Join the exciting future of rail today and find a career for life.

As part of the application process, you’ll be required to undergo pre-employment criminal history, reference, and medical checks, including drug and alcohol testing.

Applications close: 11th April 2025

Note: ARTC reserve the right to progress applications prior to the closing date.

Required profile