Offer summary

Qualifications:

Intermediate understanding in network design., Excellent verbal and written communication skills., Strong troubleshooting skills and ability to follow direction., Knowledge of firewalls such as Palo Alto, Cisco ASA, Cisco Firepower, and Fortinet..

Key responsabilities:

Develop and share technical solutions with customers and team members.

Interface with customer's technical and business team members.

Guide customers in decision making for problem resolution or escalation.

Produce clear and concise documentation outlining issues, risks, solutions, and request closures.

Job description

Join GDT and be part of a dynamic team where innovation meets excellence! At GDT, our employees are the cornerstone of our success. GDT offers a people-first culture focused on inclusivity, growth, and innovation. Employees have access to career development opportunities, cutting-edge technology, and a collaborative environment. Employees are empowered to make a meaningful impact and are recognized for their contributions. As a global IT services company, we prioritize attracting, empowering, and retaining top-tier talent dedicated to delivering exceptional results.

Job Summary:

The MS Engineer provides basic technical support in a professional manner. They resolve customer issues and close tickets efficiently. They are responsible for ensuring that the customer relationship is managed through proactive customer communications by providing rapid response and guaranteeing that estimated response times are communicated up front. The Level 1 Technical Engineer is accountable for customer satisfaction by achieving certain prescribed, measurable performance goals on a daily basis.

Key Responsibilities:

· The MS Engineer works to develop and share technical solutions with customers and team members.

· Routinely interfaces with customer's technical and business team member's.

· Guides customers in their decision making related to less complex situations with problem resolution or escalation to Level 2 Engineers.

· Independently uses the appropriate documentation to produce clear, concise, high quality documentation outlining issue, risks, solutions, escalations and close of request.

Knowledge, Skills, and Abilities:

· Intermediate understanding in network design.

· Excellent verbal and written communication skills along with exceptional ability to listen and interpret.

· Excellent troubleshooting skills and ability to take direction.

· Deliver exceptional customer service.

· Provide engineering support with required technologies.

· Efficient task and incident management.

· Serve as the Services and Technical SME for GDT Managed Services Clients.

· Must have Knowledge in these Firewalls - Palo Alto, Cisco ASA, Cisco firepower and Fortinet.

Certifications:

· Added advantage if anyone of below certification.

o CCNA

o ACSA

GDT IS AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sex, marital status, gender identity or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Required profile