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ServiceNow Engagement Manager

Remote: 
Full Remote
Contract: 
Full time
Work from: 
United States

Offer summary

Qualifications:

3+ years in Customer Engagement roles, Experience with implementing or supporting ServiceNow products in an Enterprise, Strong cross-functional, technical Project Management experience, Excellent documentation and presentation skills..

Key responsabilities:

  • Manage cross-functional projects and teams to enhance customer experience.
  • Provide regular updates to customers and internal executive teams.
  • Mentor team members to achieve engagement deliverables.
  • Identify gaps in project plans and propose solutions.

Veracity Consulting, Inc. logo
Veracity Consulting, Inc. SME https://veracityit.com/
51 - 200 Employees
See all jobs

Job description







 
 
Veracity is a business and technology consultancy that specializes in optimizing companies’ 
business performance and navigating change. Our experienced team of strategic thinkers, 
solution experts, and problem solvers work flexibly and collaboratively with our clients to 
understand their business objectives to drive results. We are also guided by our core values and 
purpose, which includes being transparent, curious, and humble while ensuring our clients, 
employees, and communities all thrive.  
 
Currently, we are searching for a ServiceNow Engagement Manager to join our team in a 100% 
remote   capacity.  
 
Job Responsibilities: 
∙Manage cross-functional projects and teams, senior-level business executives and customers to provide a 
unique customer experience during projects. 
∙Provide weekly/monthly, quarterly updates to the customer as well as to internal executive teams. 
∙Manage each phase of the project and be able to navigate the cross-functional team, both internal and 
external. 
∙Initiate and/or participate in strategic initiatives that impact the tactical approach to the effort as well as 
influencing the direction of the project. 
∙Develop and present the value proposition to the customer as part of the initiative and on-going 
collaboration. 
∙Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables and 
promote the customer's desired results. 
∙Identify gaps between actuals and plan of record, proposing solutions and driving resolutions. 
 
Minimum Job Qualifications: 
∙3+ years in Customer Engagement roles 
∙Prior experience with implementing or supporting ServiceNow products in an Enterprise 
∙Strong cross-functional, technical Project Management experience including planning, scheduling, 
monitoring and stakeholder reporting 
∙Demonstrated experience in leading key projects, including strategic customer programs from inception to 
successful roll-out and beyond 
∙Strong documentation and presentation skills including creative thinking and willingness to work hands-on 
to deliver impactful outcomes 
∙Experience with analytics and understanding of metrics and KPIs (as defined) 
∙Thought leadership and strategic thinking 
∙Ability to gather and analyze data to understand the pros and cons of different decisions and options 
∙Regular and predictable attendance  
 
To be considered an applicant for a position, you must: (1) complete the application in full; (2) 
apply for a specific, available position; and (3) meet all stated minimum qualifications. 
 Applications that 

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Stakeholder AnalysisProject ManagementServiceNowCustomer EngagementAnalyticsAnalyticsCross-Functional CollaborationPresentation TrainingInternal Documentation

Other Skills

  • Strategic Thinking
  • Collaboration
  • Communication
  • Problem Solving
Are you interested?

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