Relationship Manager, College Success Coach (Student Services)

Job Title:    Relationship Manager, College Success Coach (Student Services)

Department: Scholarship and Programs     

Reports To: Director, Student Services (Fidelity Scholars Program)

FLSA Status: Exempt

We are looking for dynamic and passionate Relationship Managers to guide and support students in our Fidelity Scholarship Program in the key locations below:  

- North Carolina: Raleigh/Durham, Charlotte  

- Texas: Houston, San Antonio, Austin (*Bilingual in English/Spanish is a bonus*)  

- Massachusetts: Boston  

- Florida: Fort Myers, Tampa, Miami, Orlando  

The ideal candidate will have experience in Student Services, Program Management, College Success, or Teaching, with a strong commitment to fostering student growth and achievement. If you thrive in a mission-driven role and excel at building meaningful connections, this is your chance to make a lasting impact!  

Explore the full job description below and apply today to seize this incredible opportunity!           

JOB DESCRIPTION 

The primary responsibility of the College Success Coach (CSC) is to provide direct support to students by connecting them to campus-based and other resources that are necessary to ensure academic and personal success. The CSC will design a curriculum that enhances leadership, academic, wellness and career exploration, development and success for Scholars and direct students to leverage their campus-based and UNCF provided resources beyond the scholarship funds that are provided.

ABOUT UNCF  

The United Negro College Fund (UNCF) has been an engine of educational achievement for more than 80 years. UNCF’s mission is to build a robust and nationally recognized pipeline of HBCU students who, because of UNCF support, become highly qualified college graduates. In addition, UNCF ensures that its member institutions remain respected models of best practices in moving students to and through college. Since its inception in 1944, UNCF has raised over $6 billion in private support, distributed scholarships to help students attend school, and enabled more than 500,000 scholars and low-income students to graduate from UNCF’s member historically black colleges and universities (HBCUs) and launch professional careers. UNCF is committed to closing the educational attainment gap by increasing postsecondary access and success for student groups, particularly low-income and first-generation students.

PRIMARY RESPONSIBILITIES AND DUTIES: 

Candidate will oversee a cohort of 100-300 scholars based on geographical location and number of scholars per institution. 

Candidate will develop frequent and intentional engagement of scholars (scheduled and ad-hoc) across multiple mediums and platforms including, but not limited to, newsletters, scheduling check-in phone calls, and maintaining messaging groups.

Administer a variety of scholar virtual and in-person engagement programs and activities to include gauging academic and non-academic wellness. 

Leverage UNCF’s and commercial learning platforms and forums to deliver newly created and existing content related to student success.

Direct the development and implementation of an enhanced campus engagement plan to ensure more robust interactions with scholar cohorts, and college/university administrators.

Work with faculty and administrators to alleviate administrative barriers for students.

Collaborate with stakeholders to design and support implementation of innovative programs/activities that enhances leadership, academic and career exploration, development and success for students and Alumni.

Contribute to the development of an annual report on institutional effectiveness in relationship to the program.

Work with UNCF peers who are also involved in student support services to discuss and explore best-practices and other student success strategies.

Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities. 

QUALIFICATIONS: 

EDUCATION AND EXPERIENCE 

Bachelor’s degree from an accredited four-year college/university and Master’s degree required in Higher Education, College Counseling, or a related discipline.

Minimum of 2-5 years of experience in higher education; of which a portion may be in a high school (9-12 grade) setting with emphasis on candidates with backgrounds in student services, student development, and/or academic advisement.

Experience in leadership, teamwork and team building.

Experience in providing wrap around student service support and with developing and implementing curriculum and leadership development programs.

Experience with event planning and project management.

Experience with public speaking and group facilitation.

Standard computer proficiency in Microsoft Suite and social networking tools/platforms.

OTHER SKILLS AND ABILITIES 

Strong empathic skills, active listening, and ability to converse about a range of topics.

Excellent analytical, organizational and communication (written and oral) skills.

Ability to multi-task and pay close attention to detail.

Highly motivated and self-directed.

Strong interpersonal skills and ability to develop positive collaborative relationships with individuals representing a wide variety of personality types within and across divisions.

Knowledge of student development & retention strategies for a culturally diverse population.

Ability to provide inspirational leadership.

Knowledge of budget development and fiscal management.

Ability to leverage social networks and platforms.

Ability to utilize data to make decisions.

Ability to administer surveys for scholar satisfaction.

Strong presentation skills.

Excellent written and communication skills.

Excellent organizational skills and ability to multi-task.

Self-motivated and self-directed with the ability to work collaboratively and independently.

Experience in working with diverse students.

Experience in developing and providing educational access and retention strategies for students in certificate, and two-year and four-year degree programs.

Experience working with underrepresented students with varying levels of college preparedness and diverse academic and career interests.

Familiarity with postsecondary institutions and their structures, familiarity with Community College students are a plus.

Able to travel locally up to 50% with occasional travel to UNCF HQ in Washington, DC and other regions within the program. 

COMPENSATION AND BENEFITS 

Benefits include:

Medical, Dental & Vision

Vacation, Sick & Personal Leave 

Life Insurance (Basic & Optional)

Flex Spending Accounts

403(b) Retirement Account

Holiday Savings Plan

Annual Success Sharing

Salary Range: $54,000.00 To $66,800.00 per year (Salary is commensurate with experience.) This is a remote position, but candidates must reside in or/near (less than 50 miles) one of the following locations:

- North Carolina: Raleigh/Durham, Charlotte  

- Texas: Houston, San Antonio, Austin (*Bilingual in English/Spanish is a bonus*)  

- Massachusetts: Boston  

- Florida: Fort Myers, Tampa, Miami, Orlando  

Applicants outside these specified locations will not be considered.  

The salary range is based on the value of the position in the Washington, DC Metro Area and may be adjusted up or down according to the position’s value in other locations.

UNCF is EOE M/F/D/V