Offer summary

Qualifications:

Proficiency in both Portuguese and English is required., At least one year of experience in collections within a call center environment., Experience in auto collections is preferred, especially in the automotive industry., Strong customer service, communication, and organizational skills are essential..

Key responsabilities:

Perform delinquent account collection calls for repossessed vehicles.

Handle inbound customer calls related to Redemptions/Reinstatements.

Maintain clear and descriptive notes on accounts and set up one-time payments.

Communicate effectively with clients and Repo agents to assist in the vehicle release process.

Job description

At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking.

We are looking for an outstanding team member to join in managing and coordinating the collection of delinquent payments for auto loan accounts.

Key Responsibilities:

Perform delinquent account collection calls on accounts where vehicles have been repossessed

Service inbound customer calls pertaining to Redemptions/Reinstatements

Maintain clear and descriptive notes

Set up and process one-time payments

Prepare delinquent accounts for post-repossession status

Communicate with clients in a timely and orderly fashion by sending out notices

Communicate effectively, in both written and oral formats, with Repo agents and forwarders to assist in the vehicle release process and provide necessary instructions

Enforce compliance with Collection Standard of Conduct policies

Perform various administrative functions

Requirements:

Proficiency in both Portuguese and English is required

One plus years' experience with collections in a call center environment

Auto collections experience is preferred

Previous work in collections, preferably in the automotive industry

Outstanding customer, communication and organizational skill

High level of integrity

Strong sense of teamwork yet able to work independently

We believe:

Diversity is a competitive advantage. We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds.

Compassion is a strength. We care about our customers and look to build long-term relationships with them.

Simplicity is a key feature. We work hard to make our forms and processes as painless and intuitive as possible.

Honesty and transparency are non negotiable. We incorporate these traits in all of our interactions.

Financial opportunity belongs to everyone. We work every day to improve lives by extending this opportunity.

If you believe these things too then we would love to hear from you!

Required profile

Experience

Industry :

Financial Services

Spoken language(s):

PortugueseEnglish

Check out the description to know which languages are mandatory.

Hard Skills

Call Center Experience Accounts Receivable Accounts Receivable

Other Skills

Organizational Skills
Customer Service
Teamwork
Communication
Personal Integrity

Are you interested?

Redemption Associate (Portuguese)