Benefits Administration Technology Specialist

Description

At The Liberty Company, we’re not just growing—we’re thriving. Our award-winning company culture is built on positivity, innovation, and collaboration, fueling the success of our entire team. If you’re searching for a place to grow professionally and personally while finding your Joy of Being (JOB), you’ve found it here!

We’re proud to offer competitive pay, exceptional benefits, PTO, paid training, stress management programs, and opportunities to give back to the community—all while fostering an environment where wellness and teamwork come first.

Position Summary:

The Benefits Administration Technology Specialist will be responsible for building, managing, and troubleshooting various benefits administration platforms such as Ease and Employee Navigator. This role will involve setting up integrations (including EDI/API), providing training to HR teams and internal staff, auditing and scrubbing data for accuracy, and identifying opportunities for process efficiencies. As a Benefits Administration Specialist, you will also be expected to become a subject matter expert and assist both clients and internal staff in navigating benefits administration systems.

Essential Duties and Responsibilities:

• Platform Management: Build, manage, and configure benefit administration platforms, with a focus on Ease and Employee Navigator, to ensure optimal performance and alignment with organizational goals.
• Troubleshooting: Identify, diagnose, and resolve errors and issues within the benefits administration platforms to ensure seamless functionality for clients and internal users.
• Integrations: Set up and manage integrations between benefits administration platforms and other systems, including payroll vendors, TPAs, and carriers through EDI and API integrations, to automate data flow. Review audit and error logs to identify and resolve transmission issues quickly.
• Training: Provide comprehensive training to client users and internal staff members on how to effectively use the platforms, ensuring they are equipped to handle all aspects of benefits enrollment and management.
• Data Auditing and Scrubbing: Audit and scrub data to ensure accuracy of system data. Troubleshoot discrepancies and test system for accuracy.
• Process Development & Improvement: Continuously assess and implement process efficiencies to improve the benefits administration process, identifying opportunities for automation and streamlining workflows. Develop detailed process for client intake information, system transfer processes, and more.
• Subject Matter Expert: Serve as the go-to resource for questions and troubleshooting and provide expert guidance to both clients and internal teams on general use and specific modules such as ACA reporting, onboarding, PTO tracking, etc.
• Client and Internal Support: Assist in the development and refinement of implementation processes and timelines. Troubleshoot and research client questions, ensuring a deep understanding of system functionality, gaps and best practices.
• Project Management: Prioritize and manage multiple projects, ensuring timely completion of tasks and meeting operational deadlines in a fast-paced environment.
• Additional Support: Participate in other departmental initiatives and projects as requested.

Qualifications

Minimum Requirements:

• System Configuration: A minimum of 2 years of experience with building Employee Navigator sites, including configuration and administration of the platform with a deep understanding of file feed structure and setup requirements for various modules.
• Attention to Detail: Strong attention to detail with the ability to review and verify data, ensuring high levels of accuracy. Deep understanding on the impact of imported data across multiple functions of the software with ability to identify errors and determine source for corrections. Creates internal audit processes to ensure integrity of data.
• Communication Skills: Excellent oral and written communication skills, with the ability to clearly explain technical concepts to non-technical stakeholders in a professional manner.
• Project Management: Proven ability to prioritize multiple projects, anticipate timelines, meet deadlines, and adapt to changing priorities.
• Team Collaboration: Ability to work collaboratively with both clients and internal teams, providing support and guidance as needed.
• Travel: Willingness to travel up to 5% of the time as required.

Preferred Qualifications:

• Experience working with additional benefits administration platforms is a plus.
• Knowledge of employee benefits benefits-related compliance tasks such as ACA, variable hour tracking, and COBRA.
• Strong problem-solving skills and the ability to think critically under pressure.

Promoting Peace of Mind for All

At Liberty, we take great care to promote peace of mind for all. We create a safe space to find your Joy of Being as your most authentic self. Being uniquely YOU, with your unique experiences and ideas, we will continue to strengthen our company as we grow together.

HABU has nothing to do with age, gender identity, race, sexual orientation, physical or mental ability, or ethnicity. We pursue people who value: Integrity, excellence, caring, kindness, fairness, teamwork, good feelings, and fun! Liberty empowers our team with tools and knowledge to support the purposeful spread of positive energy, kindness, and good feelings with others.

We recognize that our industry has more work to do in advancing diversity and inclusion. Our dream is to become the north star others can look to for direction as we advance together.

*Qualified applications with arrest or conviction records WILL be considered for employment. For positions in our organization that require a state insurance license to perform the duties described herein, applicants must meet the state licensing requirements as required by the applicable DOI, must not have been disqualified or barred from licensure, and must not have been prohibited from conducting the business of insurance under Title 18 U.S. Code, §§1033 and 1034 to qualify for that role