Offer summary

Qualifications:

2.5+ years of experience in phone-based sales, customer service, or lead qualification, preferably in healthcare or nursing., Fluent in English with excellent verbal communication skills., Strong multitasking abilities and experience managing high call volumes., Proficient in updating and managing CRM systems..

Key responsabilities:

Handle inbound and outbound calls to potential leads for personal injury claims.

Ask qualifying questions to assess lead suitability and potential.

Update and maintain internal systems with lead progress and follow-up information.

Schedule appointments and collaborate with team members for optimal customer experience.

Job description

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

2.5+ years proven experience in phone-based sales, customer service, or lead qualification; preference for a background in healthcare or nursing. Fluent in English with excellent verbal communication skills. Strong ability to ask probing questions to effectively qualify potential leads. Experience with updating and managing customer relationship management (CRM) systems. Demonstrated ability to multitask and manage high call volumes efficiently. Self-motivated, detail-oriented, and comfortable working in a fast-paced environment. A customer-first mindset with a proactive approach to problem-solving and lead engagement.

Core responsibilities:

Handle inbound phone calls and manage outbound calls to potential leads interested in personal injury claims. Ask qualifying questions to assess the suitability of leads and determine their potential as clients. Update and maintain internal systems and databases with lead progress and follow-up information. Provide clear and detailed information about services to prospective clients. Schedule appointments and follow-up calls as needed to convert leads into consultations. Collaborate with team members to ensure smooth lead transition and optimal customer experience. Document call outcomes and feedback accurately for continuous process improvement.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!

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