Offer summary

Qualifications:

3-5 years of operations or leadership experience in a SaaS organization., Strong organizational skills with attention to detail and the ability to manage multiple initiatives., Excellent interpersonal, verbal, and written communication skills., Basic Salesforce admin knowledge is an asset..

Key responsabilities:

Develop and track scalable solutions for Deployment and Advanced Services organizations.

Create and manage user stories for Salesforce and Gainsight.

Identify and address system breakdowns and risks to processes.

Collaborate with management to maintain dashboards and reporting for global teams.

Job description

Description

Job Title: Services Operations Manager
Summary

The Services Operations Manager will drive the effectiveness and efficiency of our Deployment and Advanced Services organizations. They will be a trusted partner in post-sales leadership and will assist in defining objectives and strategy. Collaborating with system admins, the Services Ops Manager will design features that scale and will create efficient and streamlined processes. They will document and communicate changes to systems and workflows and will work with the enablement team to maintain accurate onboarding and training documentation. The Services Ops Manager will identify and remove redundancies, roadblocks, and other problems in the systems that the post-sales teams leverage in their daily workflows.

Responsibilities

Develop and track the implementation of scalable solutions that empower the Deployment and Advanced Services organizations to be more effective.
Create and manage user stories for Salesforce, Gainsight, and Integration
Identify and address warning signs for system breakdowns, customer satisfaction, and risks to processes
Assist with strategy for automation and work cross departmentally to streamline processes
Facilitate reviews, inspections, and periodic evaluations of Salesforce projects across all teams to drive improvements and business relevance
Collaborate with management to create and maintain dashboards and reporting for the global teams
Communicate system and process changes with the Deployment and Advanced Services organizations
Collaborate with Services Enablement to maintain onboarding programs and training documentation

Requirements

3-5 years of operations or equivalent leadership experience in a SaaS organization
Strong organizational skills including attention to detail and multi-tasking. Must be organized, flexible and able to manage multiple initiatives simultaneously.
Strong interpersonal, verbal, and written communication, presentation, and technical communication skills.
Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions
High self-initiative with the ability to work well under pressure.
Strong follow-up, problem-solving and analytical skills.
Basic Salesforce admin knowledge is an asset
Professional Services experience is preferred

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Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics

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