Senior Implementations Consultant

A DAY IN THE LIFE:

As an Implementations Consultant, you’ll guide customers and partners through smooth, effective implementations of our financial technology products. Acting as the primary liaison between our company and its clients, you’ll ensure seamless integration and proper adoption of best practices. In addition, you’ll collaborate with internal teams to advocate for customer needs, clarify requirements, and coordinate the resources necessary to address any concerns that arise.

Similar job titles: Professional Services Consultant, Customer Success Consultant, Implementation Specialist
Base Salary: $97,500 - $130,000

Benefits & Perks: Check them out HERE!

WHAT WE’LL TRUST YOU TO DELIVER:

• • Customer Management: Build and nurture strong relationships with external customers and partners, understanding their goals, and aligning them with our fintech offerings.
  • Consultation: Conduct detailed consultation sessions to guide customers through configuring our SaaS offerings, sharing best practices to ensure a seamless implementation experience.
  • Project Management: Independently lead customer projects end-to-end by setting clear timelines, deliverables, and budgets; proactively manage risks; and provide regular progress updates to all stakeholders.
  • Integration Support: Collaborate with cross-functional teams to facilitate smooth integration of our fintech solutions into existing customer systems, offering technical support when necessary.
  • Product Knowledge: Maintain a comprehensive understanding of our products and enhancements, and proactively educate customers on new features and functionalities.
  • Problem Resolution: Serve as the primary point of contact for customers, swiftly addressing any issues or concerns to maintain high levels of satisfaction and success.
  • Mentorship: Mentor peers and more junior members of the team by providing leadership in customer engagements and problem resolution.

WHAT YOU LIKELY BRING TO THE TABLE: 

• • Experience: At least five years in a similar role, ideally within the financial services or banking sector.
  • Project Management Skills: Demonstrated ability to plan, implement, and oversee software projects from inception to completion using project management principles.
  • Consultation Skills: Advanced proficiency in advising customers on optimal use of software solutions and industry best practices.
  • Technical Proficiency: Quick to grasp new technologies and features, able to communicate complex concepts to non-technical audiences, troubleshoot potential customer environment issues, and craft developer-friendly specifications for feature requests.
  • Communication Skills: Exceptional verbal and written communication skills, with the ability to simplify complex ideas for diverse audiences.
  • Collaboration: Proven aptitude for working seamlessly with both internal and external teams to reach shared goals.
  • Problem-Solving: A proactive problem solver with the ability to think critically and find innovative solutions.
  • Adaptability: Comfortable working in a dynamic startup environment, adapting to changing priorities and tight deadlines.
  • Industry Knowledge: A keen interest in staying current with fintech developments, combined with a passion for driving innovation.