Senior Program Manager

As a Senior Program Manager You Will:

Help drive strategic initiatives that span departments and unlock long-term value for both MANTL and our customers. You'll work alongside a tight-knit group that collaborates closely with account management, enablement, support, and implementations teams. This role is central to keeping complex initiatives moving while uncovering new areas where we can improve how we work and deliver. It’s a fast-paced, highly collaborative squad where autonomy is encouraged and impact is immediate.

At MANTL, the Customer Operations team is customer-obsessed and deeply collaborative—we are the voice of the customer within the company. This team plays a critical role in shaping product priorities and improving the end-to-end customer experience by bringing data-driven insights and clear communication to every conversation. You’ll join a team known for its strong cross-functional relationships, concise and actionable updates, and ability to drive meaningful outcomes across the business. Regular engagement with internal teams and customers means you’ll always be close to the action and at the center of what matters most.

About You: 

• You are calm under pressure, able to juggle competing priorities without losing sight of the details.
• You bring a systematic, data-driven approach to solving problems and are highly detail-oriented—especially when it comes to tracking progress, managing timelines, and keeping stakeholders aligned.
• You’re naturally curious—eager to ask questions, explore the “why” behind a problem, and understand the full picture.
• You're a top-level communicator, able to distill complexity into clear, actionable updates for both internal teams and external customers.
• Accountability is a core value for you, and you build trust by following through and bringing clarity to every project you touch.

We Are Looking For:

• 5+ years of experience in program or project management roles, ideally within a B2B SaaS or startup environment
• Strong experience leading cross-functional programs with internal and external stakeholders
• Excellent communication and presentation skills, with the ability to tailor messaging to different audiences (technical, customer-facing, executive)
• Experience using tools like Jira, Notion, and Looker to manage work, track progress, and communicate status
• Strong data fluency, including comfort with data exploration, visualization, and tools such as Looker, Datadog, or similar platforms
• Demonstrated ability to work in fast-moving environments and lead initiatives from problem definition through execution and measurement
• Experience working in customer-facing roles, especially involving implementations, operations, or success programs

What We Offer:

• Competitive salary ranging from 155,000 to 170,000 depending on overall experience and level.
• Equity
• 401k Match
• Unlimited PTO
• Creative and fun team-building events (improv, chocolate and wine tasting, happy hours)
• Mental health and wellness programs
• 100% Remote
• And more!

Who is MANTL?

MANTL is a fast-growing remote FinTech SaaS company on a mission to build technology that will help America’s financial institutions and their communities thrive. Think Shopify, but purpose-built for community banks and credit unions. Our modern banking software helps level the playing field for smaller banks and credit unions by enabling them to grow digitally.

Our deposit origination platform is widely considered best-in-class in our industry, showing clear and material performance beyond any of our competitors. Check out what our CEO has to say about MANTL’s impact here.

Our investors include CapitalG, Point72, ClockWork, and BoxGroup.

The MANTL Culture

Joining MANTL means joining an ambitious and exceptional team that solves complex problems every day.

People are our most important asset and the top reason we love working at MANTL. We're a group of passionate technologists who support an accountable, transparent, and collaborative culture that fosters productive and engaging discussions. We want to work with inclusive people who understand the importance of treating their colleagues exceptionally well. We’re always a work in progress — and we’re proud to be named one of Crain’s 100 Best Places to Work in New York City for two years running.

MANTL is an Equal Opportunity Employer. We do not discriminate against qualified applicants or employees on the basis of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by federal, state, or local law, rule, or regulation.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.