BPPC Claims and Operations Specialist

Are you ready for what’s next?  

Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond.  Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. 

Innovation is the heart of Brunswick.  See how your contributions will help transform vision into reality: 

Position Overview: 

As part of the talented Brunswick Product Protection (BPPC) team, you will supports the claims and customer service functions and is responsible for administering extended service contracts and processing claims based on technical knowledge and our policy terms and conditions. We are looking for a candidate who is professional, organized, a strong communicator, and capable of contributing to multiple projects simultaneously. This role is open to candidates seeking a remote work opportunity. 

At Brunswick, we have passion for our work and a distinct ability to deliver.   

Essential Functions: 

• Participate in the effective and accurate adjudication of marine engine and accessory warranty claims.
• Determine claims based on stated terms and conditions governing program benefits.
• Follow established guidelines on when to escalate situations to the Claims Manager.
• Understand our program terms and conditions thoroughly.
• Master BPPC’s operating systems.
• Communicate effectively with BPPC dealers, service advisors, customers, and team members.
• Provide best-in-class customer service.
• Perform customer service functions consistently, including data entry on extended service contract originations, transfers, cancellations and maintain appropriate controls per company policy to ensure data integrity.
• Respond to Tier 2 customer service calls, assess the situation, make program decisions, and know when to delegate 'up' for resolution.
• Assist in processing files from financial service providers and OEMs and running monthly and weekly reports.
• Perform other duties assigned by management.
• Contribute to our Direct-to-Consumer sales initiatives.
• Opportunity to assist in product development over time.

Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.  

Required Qualifications:  

• Bachelor’s degree or relevant experience preferred.
• Technical marine (or adjacent) background; Knowledge of boat engines and accessories
• Working in a marine service department environment
• Strong knowledge of superior customer service.
• 3+ years related experience and/or training.
• Excellent communication and organizations skills.
• Proficiency in Microsoft Office and Adobe PDF.

Preferred Qualifications: 

• Prior warranty or financial service business experience desired. Ability to interpret an extended warranty contract a plus.
• Experience in a role similar in size and scope to BPPC.
• Proficiency in French is desired but not required.

Working Conditions:  

• This role is open to candidates seeking a remote work opportunity. 

The anticipated pay range for this position is $49,700- $78,000 annually. The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for an annual discretionary bonus .

At Brunswick, it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidate’s qualifications and the business context.

This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), wellbeing program, product purchase discounts and much more. Details about our benefits can be found here.

Why Brunswick:  

Whatever tomorrow brings, we’ll be at the leading edge. As the clear leader in the marine industry, we’re committed to our values and supporting our exceptional people. We offer and encourage growth opportunities within and across our many brands. In addition, we’re proud of being recognized for making a splash with numerous awards!  

About Brunswick:  

Brunswick Corporation is a leader in the marine industry, and we’re looking for people just like you to take part in the movement towards better boating for all. We rely on the thoughtful input of people from all backgrounds to create compelling, innovative products for our customers around the globe. As such, diversity, equity, and inclusion are priorities in the enduring culture of our company. As a world leader in emerging recreational products and technologies, when you join our team, you become part of some of the most innovative, forward-looking brands in the marine industry today. 

Next is Now!  

We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying.

Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law.  Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply.  If you require accommodation during the application or interview process, please contact hrsharedservices@brunswick.com for support. 

For more information about EEO laws, - click here

Brunswick and Workday Privacy Policies

Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942.

All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers.  If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com.