Asst Dir Resource Planning - Remote

Summary:

The leader of short-range forecasting, scheduling, and command center operations will be responsible for devising and executing short-term capacity strategies. This role is pivotal in ensuring the efficient management of resources to maintain service level agreements with both our field and client teams. The leader will oversee a team dedicated to analyzing real-time data and trends to create detailed workload models, recommending solutions to enhance operational efficiency.

Applies technical skills in the realm of automation, technology, statistical analysis, and business modeling principles. Serves as a vital advisor to leaders in the operation. Balances an ability to advance the organization’s data literacy and technical skills with an ability to transform the culture to a capacity management driven environment. Incorporated in this transformation must be an understanding of leadership culture and the ability to collaboratively drive behaviors and outcomes using the right insights.

ESSENTIAL FUNCTIONS:

• Develop and implement analytics and modeling tools for resourcing, capacity, throughput, and utilization to support operations and long-term strategic planning.
• Partner with stakeholder functions and leadership to develop and implement capacity planning process improvements.
• Develop and implement improvement proposals to increase operational efficiency.
• Drive operational impact analyses and capacity modeling for planned technologies, capital projects, and operational efficiency projects.
• Improve forecasting processes, leveraging new concepts and technologies, to continuously drive sustainable improvements.
• Define success metrics, frequency, and cadence by which to measure and deliver priority goals and capacity planning improvements.
• Develop/implement inventory strategies to achieve service level goals and optimal inventory levels; monitor the performance of inventory policies.
• Proactively identify business opportunities related not only to capacity issues in department, but also to business continuity planning.
• Oversees primary input into monthly & annual budget planning process.
   

Qualifications:

• Bachelor’s Degree in Finance, Engineering, Business Management, or related field.
• 8+ years of experience in Capacity Planning, Workforce Management, and/or Operations Analytics.
• 5+ years of leadership and management experience.
• Expertise in Verint WFM, NICE/IEX, ASPECT or other Workforce Management tools.
• Ability to build strong relationships throughout all levels of an organization.
• Proven expertise in capacity planning, process modeling, forecasting formulas.
• Solid understanding of operational financial planning
• Team player and strong ability to work with other disciplines across departments.
• Strategic thinker, able to quickly grasp complex issues.
• Ability to drive results in a matrixed organization.
• Preferred: 5+ of Service Center experience including both call center and non-customer facing work.
• Preferred: Advanced Excel, Tableau, SQL, and PowerBI skills.
• Preferred: Experience with modeling data in relational databases or OLAP Cubes.

#LI-Remote

Northwestern Mutual pays on a geographic-specific salary structure and placement in the salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity as well as the cost of labor in the market; and other conditions of employment. At Northwestern Mutual, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Please note that the salary range listed in the posting is the standard pay structure. Positions in certain locations (such as California) may provide an increase on the standard pay structure based on the location. Please click here for additional information relating to location-based pay structures.

We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

If you work or would be working in California, Colorado, New York City, Washington or outside of a Corporate location, please click here for information pertaining to compensation and benefits.