Insurance Claims Administrative Assistant - (ZR_21741_JOB)

This is a remote position.

Role Name: Insurance Claims Administrative Assistant

Schedule:

• 40 hours per week, flexible schedule during the client's business hours, Chicago time
  Client Timezone: Central Time (US)
  

Client Overview

Join a rapidly growing insurance restoration company that champions homeowners’ rights in property damage claims. This innovative firm combines construction expertise with insurance advocacy, helping property owners receive fair compensation for damages while delivering high-quality repairs. As a licensed public adjuster and full-service construction company, they’ve built a reputation for successfully challenging unfair insurance settlements and ensuring proper repairs for their clients.

Job Description

Take ownership of a vital role managing insurance claim documentation and correspondence that directly impacts homeowners’ lives. Using cutting-edge AI tools and established templates, you’ll craft compelling demand letters that help secure fair settlements for property damage claims. This position offers unique exposure to the insurance claims process while working directly with company leadership. You’ll be instrumental in streamlining operations, maintaining crucial documentation, and ensuring successful outcomes for clients seeking fair compensation for property damages.

Responsibilities

• Compose persuasive demand letters to insurance companies using advanced AI tools and established templates
  
• Manage and track claim statuses within the company’s CRM system
  
• Monitor timelines and maintain detailed documentation for all active claims
  
• Review and analyse insurance company responses to identify claims ready for further negotiation
  
• Coordinate with the administrative team to ensure smooth claim processing
  
• Document all client and insurance company communications in the CRM
  
• Generate and maintain accurate timeline records for claim progression
  
• Support the claims team with administrative tasks as needed
  

Requirements

• Exceptional written communication skills with strong attention to detail
  
• Demonstrated ability to learn and efficiently use new software tools
  
• Experience with CRM systems and database management
  
• Comfort with using AI tools and technology
  
• Insurance or legal background preferred but not required
  
• Professional demeanour in written correspondence
  
• Strong organizational skills and ability to manage multiple priorities
  
• Excellent time management and independent work habits
  
• Reliable internet connection and quiet home office setup
  
• Ability to maintain confidentiality and handle sensitive information
  
• Proficiency in Microsoft Office suite or equivalent