Customer Service Representative

Bitcoin Depot is seeking a Customer Support Representative to help assist the customer experience of our customers. This work includes: answering phone/tickets/chat inquiries, reviewing customer profiles, assisting with transactions, and compliance related account tasks. Overall you would be helping the customer from creating an account, to verifying the transaction has completed and everything in between.

Bitcoin Depot is the largest Bitcoin ATM Network in the world offering users the ability to buy and sell Bitcoin at thousands of BTM and BDCheckout locations.

We are proud to be an Atlanta Journal-Constitution Top Work Place for 2021 and 2022, the inc 5000, and placing on the ACG Georgia Fast 40 list for two consecutive years. Additionally, we recently announced a definitive agreement for becoming a publicly listed company.

Responsibilities

• Promptly answer calls, tickets, chat inquiries
• Conduct customer interviews
• Process the proper documentation for compliance
• Notify Compliance of Scam victims via designated process and channels
• Upload IDs/Passports
• Approve/Deny Accounts for use based off company KYC policy
• Providing customers with receipts or any other information regarding previous transactions.
• Provide updates on ongoing transactions.
• Report any offline machines to the operations team for troubleshooting.
• Meet KPIs (Key Performance Indicators) set by management.

Qualifications

• 1-3 Years of experience in customer service or call center work.
• General to strong knowledge of cryptocurrency, Bitcoin, and blockchain technology.
• Pleasant attitude and ability to speak to angry customers with calmness and clarity.
• Strong/Stable Internet connection
• Good communication skills, as you will be working with a remote team.
• Punctuality
• Knowledge of Zendesk platform (Preferred)