Offer summary

Qualifications:

Proven experience in a client-facing role, preferably in a digital agency., Strong communication skills in American English, both written and verbal., High emotional intelligence and excellent time management skills., Familiarity with tools like Slack, Monday.com, Google Suite, and SEO platforms..

Key responsabilities:

Serve as the main point of contact for 40-50 clients and conduct regular check-ins.

Manage onboarding processes and coordinate with internal teams for a smooth start.

Deliver monthly reports with insights and translate technical data into client-friendly language.

Ensure internal deliverables align with client expectations and recommend process improvements.

Job description

Job Title: Client Success Manager
Location: Remote (Atlantic Time Zone)
Salary Range: up to 1800 USD

Work Schedule: Monday - Friday, 10:00 AM to 6:00 PM (Atlantic Time Zone)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

About the Company:

Sagan represents a growing digital marketing agency that provides website and SEO services to small businesses across North America. The team is fast-paced, values-driven, and committed to delivering real results with integrity and transparency.

Position Overview:

The Client Success Manager is a full-time, client-facing role responsible for delivering a smooth onboarding experience, maintaining strong relationships, and driving client retention through proactive communication and reporting. You wont be executing technical SEO or development work, but you will play a key role in ensuring client satisfaction and internal alignment across all touchpoints.

Key Responsibilities:

Client Management:

Serve as the main point of contact for 4050 clients.
Conduct regular check-ins and monitor client satisfaction.
Identify churn risks and upsell opportunities.

Onboarding:

Manage onboarding from sale to handoff within 7 days.
Coordinate with internal teams to ensure a smooth start.
Set clear expectations and build strong first impressions.

Reporting & Insights:

Deliver monthly reports with clear insights and next steps.
Translate technical data into client-friendly language.
Flag and escalate client-side issues as needed.

Internal Coordination:

Ensure deliverables align with client expectations.
Follow up with team members to maintain project momentum.
Recommend improvements to internal processes and documentation.

Qualifications:

Proven experience in a client-facing role (ideally within a digital agency).
Strong communication skills in American English (written and verbal).
High emotional intelligence and client empathy.
Excellent time management and organizational skills.
A background understanding of digital marketing, SEO, and website concepts.
Confident in handling tough conversations and offering proactive solutions.
Familiarity with tools like Slack, Monday.com, Google Suite, and SEO platforms (Ahrefs, Mangools, etc.).

Nice-to-Haves:

Experience managing a large client portfolio (40+ accounts).
Exposure to agency-style workflows and client reporting.
Comfort using or learning SEO and analytics tools.
Background in customer success, account management, or retention strategy.

Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and an introductory video in English format.

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