Offer summary

Qualifications:

Background in customer success management or service delivery within the software industry (SaaS) is essential., Experience with Unified Communications, contact centers, and/or the Microsoft Teams tech stack is beneficial., Strong strategic business awareness and understanding of customer health metrics are required., Excellent communication and collaboration skills to foster relationships with enterprise clients..

Key responsabilities:

Partner with customers to align objectives and drive business value for long-term retention.

Facilitate collaboration across internal teams and customer stakeholders to enhance the customer experience.

Proactively manage customer challenges and monitor health to maximize satisfaction and retention.

Guide customers through renewals management and identify growth opportunities based on their needs.

Job description

At AnywhereNow we are looking for a Customer Success Manager who loves to build strong success-focused relationships with enterprise clients, and who excels in a fast-changing environment.

The key focus of the Customer Success Manager role is to enable customers to achieve their desired outcomes by maximizing the value and adoption of our solutions, ensuring long-term satisfaction and retention.

You’ll do this by creating mutual success plans with your customers, fostering collaboration, enhancing customer satisfaction, and managing a smooth renewals process. This is an individual contributor role: you'll be responsible for managing your book of business, being the voice of your customers, understanding their goals and challenges, and working with them to achieve their desired outcomes.

This role involves strategic business awareness, whilst steering customer outcomes on a tactical level: leading efficient internal collaboration, understanding key customer health metrics and milestones, identifying areas to improve and proactively driving change.

The ideal candidate should have a background in customer success management or service delivery within the software industry (SaaS). Experience in Unified Communications, contact centers, and/or the Microsoft Teams tech stack would be useful.

Responsibilities:

Partner with customers to align objectives and drive business value, ensuring a seamless experience that encourages long-term retention
Facilitate collaboration across internal teams and customer stakeholders to deliver a cohesive and exceptional customer experience
Utilize best practices, data-driven insights, and a deep customer-first mindset to enhance engagement and continuously improve processes
Proactively address customer challenges by managing escalations, monitoring customer health, and mitigating risks to maximize satisfaction and retention
Guide your customers through a smooth, timely and tailored renewals management experience to ensure continued success
Identify growth opportunities by understanding customer needs and recommending solutions that expand their usage and value
Organize and prepare for customer meetings, maintain accurate CRM records, document key insights, and track KPIs to drive performance and transparency.

Required profile