Offer summary

Qualifications:

Fluency in German and English, both written and spoken., Strong problem-solving skills and ability to handle challenging situations., Experience in customer service or client support roles is preferred., Ability to work independently and collaboratively in a fast-paced environment..

Key responsabilities:

Provide exceptional customer support via email and phone channels.

Investigate and resolve system issues in collaboration with the product department.

Build and nurture relationships with customers to enhance retention and loyalty.

Contribute to process improvements and participate in departmental projects.

Job description

As Virtuagym keeps on growing, we are now looking for a new face) to complement our Customer Success team in EMEA based in Amsterdam. As a Customer Service Consultant for the DACH and international markets, you will be responsible for creating excellent customer experiences and elevating our client success endeavors to new heights. Will you join us in our quest to create a healthier and happier world?

Join a high performing team and make an impact!

We're a passionate, driven team with a strong focus on growth and delivering outstanding results. At Virtuagym, we cultivate a high-performance culture built on dedication, ownership and driving excellence. If you're a self-starter who embraces challenges, thrives in a fast-paced, dynamic environment and keeps going where others might stop, this could be the perfect role for you! In return, you’ll join a team where you can grow, develop, and truly unlock your full potential.

We have a beautiful office in the center of Amsterdam and while we foster getting together to exchange ideas and energy, we are a remote-friendly company. This means that you have the freedom to work from home whenever you want, provided you keep delivering great results!

At the same time we love bringing our teams together by organizing team events and company parties to brainstorm about the future of our industry and build friendships, while having fun along the way.

What the Customer Service Consultant role looks like
As a Customer Service Consultant for the DACH & International markets, you will mainly focus on supporting German, and English-speaking European customers. You will be at the forefront of ensuring our client's long-term satisfaction and success. Your primary responsibility involves providing exceptional support, cultivating relationships, and driving growth within our diverse client base. Join us in our mission to create a healthier and happier world. We are looking for a full-time employee.

Some of your key tasks

Investigate and resolve system issues collaboratively with the product department;
Deliver efficient and effective customer support via email and phone channels;
Build and nurture customer relationships to enhance retention and loyalty;
Offer creative solutions, handle objections, and de-escalate challenging client situations;
Address churn risks, cancellations, and payment-related queries;
Contribute to departmental process enhancements through feedback and project participation.

Required profile