German Speaking Customer Support for Ride-Sharing App Department

Patrique Mercier Recruitment is thrilled to present an exciting opportunity for a German Speaking Customer Support representative to join the Ride-Sharing App Department. In this dynamic role, you will be the first point of contact for German-speaking users, providing assistance and ensuring a stellar experience as they navigate our innovative platform. Your expertise in customer service will help enhance user satisfaction and drive engagement. If you are fluent in German and eager to support a thriving ride-sharing community, we invite you to apply!

Responsibilities

• Provide exceptional customer support via phone, email, and chat in German.
• Assist users with inquiries about ride-sharing services and app functionalities.
• Resolve customer issues efficiently while maintaining a high level of service.
• Educate customers on app features and benefits to enhance their user experience.
• Document customer interactions and feedback for continuous improvement of services.
• Collaborate with team members to identify trends and improve customer satisfaction.

Requirements

• Fluency in German (both spoken and written) is essential.
• Strong communication and interpersonal skills.
• Experience in customer service or support roles is preferred.
• Excellent problem-solving abilities and a focus on user satisfaction.
• Ability to work in a fast-paced environment and handle multiple inquiries simultaneously.
• Positive attitude and teamwork spirit are essential.
• Familiarity with ride-sharing applications or customer service platforms is a plus.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )