Offer summary

Qualifications:

Fluency in Spanish and English, both written and spoken., Previous experience in customer service or support roles, preferably in a virtual or remote context., Excellent communication skills with a friendly, customer-focused approach., Strong problem-solving abilities and capacity to manage multiple tasks effectively..

Key responsabilities:

Deliver outstanding customer support to Spanish-speaking clients in the Virtual Assistant Department.

Assist clients with inquiries related to virtual assistant services, scheduling, and task management.

Effectively resolve customer issues and complaints to ensure satisfaction.

Document all interactions accurately and input information into our system for reference and follow-up.

Job description

Patrique Mercier Recruitment PT is excited to present an opportunity for a Spanish Speaking Customer Support representative for our Virtual Assistant Department. In line with our mission, 'With a new dawn comes your Next Job!', we are dedicated to connecting talented individuals with rewarding roles that foster growth and development. In this pivotal position, you will provide exceptional support to Spanish-speaking clients, assisting them with various tasks and inquiries related to our virtual assistant services. If you are passionate about helping others and thrive in a dynamic environment, we would love to have you on our team!

Responsibilities

Deliver outstanding customer support to Spanish-speaking clients in the Virtual Assistant Department.
Assist clients with inquiries related to virtual assistant services, scheduling, and task management.
Effectively resolve customer issues and complaints to ensure satisfaction.
Document all interactions accurately and input information into our system for reference and follow-up.
Collaborate with the Virtual Assistant team to ensure that client needs are met efficiently.
Stay informed about service offerings and updates to provide accurate assistance to clients.
Foster strong relationships with clients to enhance their experience and loyalty.

Requirements

Fluency in Spanish and English, both written and spoken.
Previous experience in customer service or support roles, preferably in a virtual or remote context.
Excellent communication skills and a friendly, customer-focused approach.
Strong problem-solving abilities and the capacity to manage multiple tasks effectively.
Familiarity with virtual assistant services and related tools is a plus.
Ability to work independently and as part of a team in a fast-paced environment.
A positive demeanor and a strong commitment to providing high-quality service.

Benefits