Offer summary

Qualifications:

Bachelor's degree preferred., 1 to 3 years of related experience in network security., Strong troubleshooting and analytical skills., Familiarity with network security software suites..

Key responsabilities:

Ensure network-related services are functioning normally and troubleshoot issues.

Assist and train partners on implementation and maintenance of network security products.

Respond to customer technical issues in a timely and professional manner.

Document technical resolutions and stay updated on industry best practices.

Job description

SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter, LinkedIn, Facebook and Instagram.

Job Description

Cyber Network Engineers ensure network-related services are functioning normally, troubleshoot issues, and implement relevant upgrades. Their core responsibility is to ensure that network security services, software, etc. are running effectively.

Responsibilities

Gain in-depth knowledge of SGI offered Network Security software suites.
Perform in-depth analysis and diagnosis for network products & applications.
Assist and train partners on the procedures for implementation, configuration, and maintenance of Network Security products & services.
Respond to customers experiencing technical issues via the ticketing system or phone in a timely, courteous, and professional manner.
Work closely with team members and vendor support teams to deliver solutions to complex technical issues, while also delivering high-level support to customers.
Diagnose, research, reproduce and log reported defects working with Network Security vendor’s engineering departments.
Assist in the development of training materials to empower support personnel; acts as team mentor as needed.
Document technical resolutions to increase the Network Security product & services support knowledge base as needed.
Stay up to date on the latest Network Security products and services, industry best practices, and customer needs; attend applicable training, conferences, and learn new tools as needed.
Experience: 1 to 3 years of related experience. Bachelor’s degree preferred.

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SonicWall is an equal opportunity employer.

We are committed to creating a diverse environment and are an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

At SonicWall, we pride ourselves on recruiting a diverse mix of talented people and providing active security solutions in 100+ countries.

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