Offer summary

Qualifications:

BA/BS degree in English, Journalism, Computer Science, or relevant fields., 10+ years of experience in software documentation and technical writing., Proficiency in DITA, XML, MS Visio, and Adobe Acrobat is a must., Experience with API tools such as Swagger and agile software development processes is required..

Key responsabilities:

Confer with subject matter experts to establish technical specifications and use cases for documentation.

Research and analyze data from multiple sources to develop product content.

Develop information strategies aligned with department standards and project requirements.

Create clear and concise product documentation that is accessible to both native and non-native English readers.

Job description

Our Company

We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data.

If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.

The team

We’re looking for a highly motivated information developer to work with our management software team to create product documentation.

The role

Confer with subject matter experts including Software Developers, Product Managers/Owners, Support, and Sales to establish technical specifications and use cases to determine the subject matter to be developed for publication.
Research, gather, and analyze data from multiple sources (subject matter experts, product managers/owners) to develop content.
Develop information development and publishing strategies aligned with the department standards as well as meet project-specific requirements by consulting with the Technical Publications leadership team and the cross-functional product team.
Develop world-class product information with simple and concise English by organizing ideas and translating complex technical terms into information any reader (both native and non-native English readers) can understand.
Clarifying terminology and working with software developers to achieve consistency in the product and documentation.

What you’ll bring

BA/BS degree in English, Journalism, Computer Science, or other relevant fields.
Technical writing certification is a plus.
An organized self-starter with a strong bias for action and the ability to work with cross-functional teams with interpersonal communication skills, particularly where technical information must be conveyed clearly.
Strong technical aptitude to learn products through hands-on experience.
Must have excellent writing skills, 10+ years of experience in software documentation, online publishing, online help development, API documentation, installation and user guides, and release notes.
Proven technical writing and editing skills. Superior command of the English language including rules and usage.
Experience with API tools such as Swagger.
Proficiency in DITA, XML, MS Visio, and Adobe Acrobat is a must.
Proficiency in SDL Tridion Docs (formally SDL Content Architect) or another Component Content Management System (CCMS) and oXygen or equivalent is a must.
A strong understanding of topic-based authoring and reusable information architecture is a must.
Working Experience using GEN AI is must.
Experience with agile software development processes and tools, such as JIRA and Confluence, is a must.
Project team lead experience is a must.
People management experience is a plus.

About us

We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.

#LI - SP7

Championing diversity, equity, and inclusion

Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.

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