Offer summary

Qualifications:

Certification in NICE CXone is mandatory., Minimum 3 years of experience in CXone implementation or project management., Strong understanding of cloud-based contact center solutions., Fluent in English, with Spanish as a plus..

Key responsabilities:

Implement and integrate NICE CXone solutions for enterprise-level clients.

Manage end-to-end CXone deployment projects to ensure successful execution.

Collaborate with internal teams to assess project requirements and provide technical expertise.

Troubleshoot and resolve system integration issues.

Job description

We Make Remote Work Remarkable • TopTalent from LatAm

Hello! We are GoFasti, a Talent-as-a-Service. GoFasti bridges the gap between world-class developers and designers from LatAm and first-class companies around the globe.

We need an English-fluent NICE CXone System Integrator & Project Manager, based in Latin America, available to work remotely.

We are looking for someone with exceptional communication and relationship-building skills, who embraces changes while maintaining strong attention to detail. An interested and proactive person, who's constantly learning and improving their skills.

Are you the one we are looking for?

Responsibilities:

Implement and integrate NICE CXone solutions for enterprise-level clients.
Manage end-to-end CXone deployment projects, ensuring successful execution.
Collaborate with internal teams and stakeholders to assess project requirements and provide technical expertise.
Troubleshoot and resolve system integration issues.
Provide recommendations and best practices for optimizing contact center solutions.
Ensure compliance with industry standards and security protocols.

Requirements:

Certification in NICE CXone (Mandatory).
Minimum 3 years of experience in CXone implementation, system integration, or project management.
Strong understanding of cloud-based contact center solutions.
Excellent problem-solving and troubleshooting skills.
Experience working with global teams and enterprise clients.
Fluent English proficiency (must be able to communicate effectively with English-speaking clients and stakeholders).
Spanish language skills are a plus

Compensation:

This position is for an independent contractor, through a payroll platform.
The talent will work REMOTELY allocated at our client.

Here are the steps for this process:

Application review/approval > Screening interview with GoFasti's team > We build and send your profile to our client > Profile review/approval by client > Interview with the client > Hiring and onboarding.

Once you apply for the job, our team will review your resume. If it meets the requirements, we will contact you and move forward in the process.

Note for Candidates Approached Directly:
If you were contacted directly by a member of our team and are interested in this opportunity, please do not apply through this link. Instead, reach out to the person who contacted you to coordinate a meeting.

Thank you!

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