Account Manager

Who we are is what we do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. 

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

The role in a nutshell:

As the Global Service Delivery Manager, you will manage client relationships, ensuring exceptional service and support while identifying growth opportunities. You'll oversee client portfolios, drive satisfaction, and contribute to the company's success. Strong analytical skills, attention to detail, and multitasking abilities are essential in this role.

How you will make a difference:

• Client Relationship Management: Proven ability to manage and nurture client relationships, acting as the primary point of contact and ensuring consistent delivery of exceptional service and support. This would ideally come from an outsourcing environment.

• Customer Satisfaction Focus: Track and maintain customer satisfaction through account management, operational oversight, and client engagement. Proactive in identifying service issues and working with internal teams to implement solutions.

• Business Acumen: Strong understanding of business needs, customer contracts, and opportunities for growth or expansion. Ability to drive business retention and identify new business opportunities.

• Analytical Skills: Excellent analytical abilities to assess service performance, track key performance indicators (KPIs), and interpret financial data related to profit and loss (P&L) to drive operational and financial efficiency.

• Operational Performance Management: Experience managing service delivery in alignment with service level agreements (SLAs) and other contractual obligations. Ability to assess operational performance and recommend improvement strategies.

• Communication & Presentation: Strong verbal and written communication skills with the ability to present technology roadmaps, operational reviews, and business strategies effectively to clients and internal teams.

• Project Management: Competence in managing multiple priorities in a fast-paced environment, including overseeing client projects, operational meetings, and issue resolution within agreed timeframes.

• Financial Acumen: Understanding of financial performance reporting and contract provisions. Experience with P&L analysis, invoicing, and ensuring the timely payment of services.

• Collaboration: Ability to partner with internal stakeholders such as finance, operations, and technical teams to ensure alignment and effective service delivery.

• Problem-Solving: Proactive in resolving service issues, analyzing root causes, and implementing effective remediation plans.

• Customer-Centric Approach: Dedicated to understanding client business needs and ensuring services meet or exceed contractual expectations, driving client satisfaction and fostering long-term partnerships.

What will give you an advantage:

• Knowledge of customers contract, including any one-off or unique provisions

• Drive actions to retain existing business and obtain contract renewals

• Identify business expansion opportunities and coordinate the provision of new services to client

• Timely and accurate reporting of account financial performance and commercial status to all relevant stakeholders

• Coordination with Safeguard Finance and customer to ensure the accuracy and timely payment of invoices, ensuring annual recurring fees and any additional services are being invoiced as contractually agreed

• Partners with key operations stakeholders to ensure service delivery aligns with SLA requirements

• Assess and analyze Key Performance Indicator (KPI) results

• Actively involved in suggesting and recommending approaches for performance improvement

• Track and monitor change requests

• Review and approve Root Cause Analysis and Remediation Plans in accordance with client other Safeguard Global teams"

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

• Provided computer equipment tailored to your role

• Stock grant opportunities dependent on your role, employment status and location

• Additional perks and benefits based on your employment status and country

• The flexibility of remote work, including WeWork access where available

DISCLOSURE 

We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications.Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.

We began using Covey Scout for Inbound on the 19th of February, 2025.

For more information about our data protection practices, please visit our Privacy Policy.

You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144.

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com, @paygroup.com and @safeguardglobal.com. You can view the most up-to-date job listings at Deel by visiting our careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.