Senior People Business Partner

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

As a Senior People Business Partner at Fullsteam and strategic consultant to our business leaders, you will play a pivotal role in aligning people strategies with business objectives, fostering a positive and productive work culture, and driving organizational success through effective talent management and employee engagement.

Responsibilities and Duties:

• Provide first-line HR support to employees and managers, ensuring timely and accurate responses to HR inquiries.
• Provide HR guidance to managers and employees on policies, procedures, and best practices.
• Lead employee relations initiatives by assisting with investigations, resolving employee concerns, developing documentation, and promoting a positive work culture.
• Proactively identify workplace trends and recommend HR interventions to address engagement, performance, and retention challenges.
• Support talent management programs, including performance management, and leadership development.
• Support initiatives related to organizational design, change management, and workforce optimization. Lead efforts to ensure the organization has the right people in the right roles.
• Maintain regular communication with business unit leaders to understand team dynamics and provide support where needed.
• Help maintain accurate employee records, support HR compliance efforts, and ensure alignment with company policies and labor laws.
• Support change management efforts and help communicate initiatives effectively within the organization.
• Analyze HR metrics and trends to provide actionable insights and strategic recommendations.
• Collaborate with HR COEs to roll out company-wide initiatives such as learning programs and change management processes.
• Work to create a positive and inclusive workplace culture that reflects the organization's values.
• Ensure compliance with employment laws and regulations while staying abreast of changes and updates.
• Provide strategic HR support with a focus on both U.S. and Canadian labor laws and practices.

Skills and Competencies:

• Strong Knowledge of HR best practices, employment laws (including Canadian regulations) and industry trends.
• Exceptional communication and interpersonal skills, with the ability to influence and build strong relationships at all levels.
• Ability to assess and mitigate risks related to employee relations issues, ensuring compliance with legal requirements and minimizing organizational exposure.
• Demonstrated ability to think strategically, solve complex problems, and drive results.
• Takes ownership of challenges, driving solutions with supervision.
• Demonstrates a forward-thinking approach by anticipating business needs and HR interventions.
• Thrives in an evolving and high-energy work environment, adapting quickly to shifting business priorities.
• Maintains composure under pressure and effectively manages competing deadlines.
• Demonstrates agility in responding to changing business needs and HR challenges.
• Experience with an HCM system, preferably Workday.

• Extensive experience supporting Canadian HR processes, including employee relations, and compliance with provincial and federal regulations.

Experience and Education Requirements:

• Bachelor's degree in Human Resources, Business Administration, or a related field; Master's degree preferred.
• 3+ years of progressive HR experience, with a focus on business partnership and employee relations.
• HR certification (e.g., SPHR, SHRM-SCP, CHRP, CHRL) is preferred.

Fullsteam recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits that include:
•  Medical
•  Extended Health and LTD plan
•  Dental
•  Vision
•  RRSP (with employer match)
•  Health Spending Account
•  Flexible paid time off

This posting is for an existing vacancy and will remain open until filled.

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.