Consumer Bank 1st LOD Risk Officer

Position Title

Location

Job Summary

Job Responsibilities:

JOB RESPONSIBILITIES

Risk Advisory

• Heads the Compliance Risk & Control organization in the 1st LOD, and responsible for support and oversight of all the Consumer Products and Services across all delivery channels (branch, ATM, digital, Contact Center).
• Builds, leads, implements, and consistently executes a Compliance Risk Management framework within the 1st LOD.
• Builds, leads, implements, and consistently executes the 1st LOD Compliance Risk roles and responsibilities associated with a Risk Governance Framework subject to Bank regulatory heightened standards, including Risk Culture, Risk Appetite, Roles and Responsibilities, Risk Governance, Risk Assessment, and Risk Monitoring & Reporting.
• Leads the 1st Line execution support of Compliance Risk framework responsibilities with Business Process Owners including Enterprise Compliance Risk Assessments, Regulatory Compliance & Change Management, Customer Complaint Management, Compliance Testing, Issue Management, External Risk Events, Key Risk Indicators, Control Identification and Design, and Quality Assurance programs.
• Drives Compliance Risk management assessment of new products and services, including enterprise change management programs.
• Provides Compliance Risk advisory and guidance to the Business Process Owners including process and control design, early risk identification, control environment operating effectiveness, and policies and procedures.
• Ensures Compliance Risk Management Frameworks and controls are effective to manage risks associated with the Consumer Bank’s strategic plan.
• Directly engages with Bank leaders on identified Compliance incidents and issues in root-cause analysis, action plans, supporting documentation and testing of implemented controls to effectively remediate findings or issues.
• Provides risk advisory and guidance on project initiatives, risk assessments, and risk remediation efforts impacting the Business Units. 

Flagstar is an equal opportunity employer.

Governance

• Builds, leads, and implements appropriate Business Unit Review Governance model and cadence for Consumer Bank Business Units.
• Ensures compliance with all Enterprise Compliance policies and standards, and management of Compliance Risks within the Bank’s risk appetite. 
• Implements Compliance Risk management methodologies for Consumer Bank businesses.   
• Ensures key risk and control data, inventory, metrics, and reporting are established and actively monitored.
• Ensures Compliance Risk culture is imbedded across the Consumer Bank organization with an appropriate training regimen.

Bank Initiative Partner

• Actively influences and engages in Enterprise Compliance & Risk forums and socializes with Consumer Bank leaders.
• Directly interacts with the Bank’s regulators and Internal Auditors.
• Works closely with the following Business Unit partners: Bank Examiners, External Bank Auditors, Enterprise Compliance & Risk Management, Internal Audit, Regulatory Affairs, Business Process Owners, and Shared Services organizations.
• Coordinates Internal Audits, Compliance Tests, and External Exams with Business Process Owners to ensure timely delivery and completeness of required documentation.

Risk Advisory Guidance and Communication

• Assists in the interpretation of complex regulatory requirements and effectively communicates the potential impact to affected business lines. 
• Supports the development and implementation of regular communication methods to keep employees informed of policy, procedural and regulatory updates. 
• Regularly evaluates assigned Business Unit processes and practices to ensure consistency with applicable regulatory requirements and expectations. 
• Stays abreast of compliance and regulatory changes at Flagstar and within the industry to continue to act as a risk subject matter expert for advising and monitoring processes across the Business Units.

Procedure & Process Management

• Provides direction and expertise on development of sufficient documentation including policies, procedures, processes, and user guides to increase efficiencies, reduce errors and mitigate risk.
• Ensures regulatory/compliance related requirements are embedded within Business Units procedures and user guides. 
• Ensures ongoing / annual reviews of Risk procedures to ensure accuracy and compliance with policies.
• Understands the current systems and their respective capabilities. 
• Prepares comprehensive written reports and summaries communicating results of findings and highlighting overall business risk, where necessary.
• Responsible for talent management functions including: employment, performance evaluations, staff development/training, disciplinary actions, succession planning and ensuring all staff comply with compliance requirements.

ADDITIONAL ACCOUNTABILITIES

• Performs special projects related to risk identification and assessments, including gap analyses, where required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

• Education level required: Undergraduate Degree (4 years or equivalent) in Finance, Economics, Business, Data & Analytics or similar.
• Minimum experience required: 10+ Years of Compliance risk and internal control experience.
• Experience in one of the following banking specialties determined by the position;
  • Consumer Banking and associated deposit, lending, and investment products
  • Consumer compliance laws and regulations including BSA/AML
• Large Bank experience preferred.
• Proven ability to lead and execute in change management environments, and has built programs / frameworks from the ground up.
• Experience in acquisition / integration environments.

Preferred Qualifications:

• Demonstrated effectiveness in managing operational requirements, preferably in the assigned banking specialty.
• Advanced understanding of Sarbanes-Oxley requirements and Risk and Control Self-Assessments (RCSA).
• Advanced understanding of Non-Financial Risk management and audit industry best practices.
• Advanced understanding of laws and regulations impacting financial institutions.
• Proven ability to manage and execute multiple complex projects within required timelines.
• Experience defining and documenting business processes and functions.

Job Competencies:

• Proven ability to partner effectively across all levels of the organization and develop positive working relationships.
• Demonstrated ability to follow company policies, guidelines and procedures.
• Strong attention to detail, highly organized, and ability to prioritize.
• Demonstrated ability to maintain confidentiality using tact and diplomacy.
• Excellent verbal and written communication skills and demonstrated success communicating with various levels within an organization.
• Ability to analyze and assess the adequacy of operational controls and identify opportunities for process improvements.
• Drives change in the organization and ability to handle complex change management while remaining risk disciplined.
• Ability to think critically and logically.
• Uses independent judgement and discretion to make decisions pertaining to risk governance, audit, compliance.
• Analyzes and resolves problems pertaining to compliance, risk governance, audit, and regulatory matters.
• Proactive self-starter with good people management skills and a strong work-ethic.
• Travel Requirements: Travel may be required depending on location of hire.  If required, travel is not expected to be frequent.
• Physical demands (ADA): No unusual physical exertion is involved.